Our Why
Humans Will Handle The Interactions That Require Humanness.
AI agents will handle 70% of contact center interactions by 2028.
When The Moment Matters, People Make The Difference
Sales
People don’t yet have a social contract with AIs, so we interrupt them and bully them. Human sales agents can uniquely channel buyers’ emotions, control the conversation, and elevate the sales experience.
Collections
Consumers will have little reason to stay on the phone with an AI collector. Human collectors can uniquely engage consumers, understand their situations, negotiate, and win payments.
Sensitive Situations
We won’t be comfortable spilling our guts out to an AI, even if it acts like it’s listening. When it comes to discussing our health, finances, life adversities, and momentous milestones, humans prefer humans.
Policy Exceptions
You don’t want AI making its own policy decisions. When customers need to go outside of your established rules, humans can listen to their cases and make decisions.
Just Because
And sometimes, people just prefer talking to people.
But if you don’t also invest in Powering People, your human interactions will be left in the stone ages.
Power Your people with Balto.
In 2028, without help from AI, your human agents will seem shockingly incapable. And they’ll be SLOW. DIAL-UP SLOW.
They will be 3x as productive as they are today.
People, powered by AI, will be capable of incredible feats.
Our Blog
Balto’s Vision For Smarter Work
Balto’s mission is to power a new era of knowledge work in the contact center. Augmenting human capabilities with AI is in Balto’s DNA
Case studies
Balto powers your people to work at AI speed.
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Integris Health Enhances Patient Support and Operational Efficiency with Balto
Integris Health, Oklahoma’s largest healthcare system, is utilizing Balto’s AI-powered real-time guidance platform to significantly improve patient interactions and streamline operations within its contact center. Faced with the challenge of managing high call volumes and ensuring active listening across its complex billing and patient financial services, Integris Health implemented Balto to enhance quality metrics, reduce…
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How One Mnet Health Optimizes Compliance and QA with Balto
“Balto has helped us transform our compliance and onboarding processes, and the real-time reporting features have been a game-changer. Our agents feel more confident, and we have the data we need to coach them effectively.” One Mnet Health, a leader in medical billing and first-party collections, faced challenges in maintaining compliance, onboarding agents quickly, and…
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Powering People, Driving Performance: NYPCC’s Success With Balto
The Challenge: Consistency on Every Call NYPCC, a NY based mental health organization, needed to create consistency and deliver value-based conversations. Every company wants to ensure their reps are hitting the mark every time they’re on the phone with a customer, but when it comes to scaling, things can get messy. Consistency becomes elusive, especially…
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PJ Fitzpatrick’s Journey with Balto: Enhancing Sales and Training
The Challenge: Improving Sales Performance and Training Efficiency PJ Fitzpatrick, a leader in the home improvement industry, needed to optimize their call center operations and improve the performance of their sales agents. At the same time, they wanted to provide its team with tools that would not only increase efficiency but also enhance the customer…
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Leading Change in Collections With Credit Control Corporation
In the competitive world of debt collection and customer service, companies face constant challenges related to operational efficiency, interaction accuracy, and agent training. Credit Control Corporation recently shared the difficulties they encountered and how implementing Balto’s AI solutions transformed their approach. The Initial Challenge: Managing High Volumes of Consumer Interactions Credit Control handles a high…
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Redirect Health Elevates Member Experiences With Balto
In today’s fast-paced customer service environment, maintaining high standards of customer satisfaction is crucial. Redirect Health needed to enhance the quality of care they deliver to members. Initially, NPS scores were stagnant, prompting them to look for a solution to improve service delivery. That’s when Redirect decided to incorporate Balto into its ecosystem. Why Redirect…
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How Balto Supports This Leading Office Retail Company Achieve Top-Tier Customer Experience
“Balto has done a great job of being a true business partner to us. We’re not interested in a vendor, but a business partner that lets us achieve our goals together.” – Senior Operations Leader, Office Retail Company Giving Agents the Information They Need “There’s less focus on us entertaining the customer to try to…
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Pima Medical Institute Cuts Inefficiencies With Real-Time Guidance and Notetaker
Better Call Notes, Better Insights, and More Conversions The Challenge Lean teams need efficient strategies to be successful Pima Medical Institute is a medical career college with 16 campuses across the southwestern U.S., each providing education for healthcare professions including the medical, dental, and veterinary fields. With such a large footprint, Pima Medical needs a…
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Renewal by Anderson Delivers World-Class Homeowner Experience With Balto
“Across the board in all of our set rates, we’re better this year than we were last year.” — Don Halling, Regional Director of Inside Sales Renewal by Anderson is a nationwide window replacement service that prides itself on top-notch customer service. With Balto, that service is easier than ever. Check out the full interview…
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How DriveSavers Uses Balto as End-to-End Data Experts
The Challenge Complex questions need better guidance on the call Data recovery is a complex process, but DriveSavers has built a legacy of being the best in the business. Customers aren’t just calling for repair services — they need advice and reassurance delivered with clear, accurate information. That kind of customer service demands a lot…
Balto is your Power People partner.
Powering people to achieve more is why we named the company Balto in the first place