Balto users have leveraged the power of AI and real-time

Integrating Balto with 8×8 enables real-time call guidance and AI-driven insights for your contact center. To get started, log into your 8×8 account with master user permissions and navigate to the Configuration Manager for Contact Center. Under the Integration menu, access the API Token tab and share the following details with your Balto Implementation Manager: username, data request token, and the unique server code found in your 8×8 URL. Be sure to use an existing data request token if other services rely on the API to avoid disruptions.

Once the integration is configured on Balto’s side, the system will automatically monitor calls for users logged into the Balto application. Additionally, 8×8 supports Automatic Playbook Switching based on parameters such as Tenant Skill Name, Tenant Name, Queue, or Queue Direction. This allows agents to receive tailored guidance for each call, enhancing efficiency and ensuring seamless operations. Balto’s team is available to guide you through setup and ensure the integration meets your needs.

Increase in sales

Increase in CSAT

Faster agent ramp time

Real-time visibility into calls

Quality assurance and compliance

More Balto and 8×8

Check out Balto on 8×8 VCC