Kitchen Sink
Component Kitchen Sink
A complete reference of every page builder block available for Balto's website. Each section below maps to a block category in the CMS.
Category
Heroes
Full-width hero blocks used at the top of pages. Supports simple, two-column, and background video layouts.
AI That Coaches Agents on Every Call
Balto helps contact centers improve quality, compliance, and conversions — in real time.
Introducing Real-Time QA
Score 100% of calls automatically. No more random sampling.
Meet The Contact Center Superagent.
Where Insights, Automation, and SuperAgents converge — the highest-rated full AI suite redefining what contact centers can become.
Meet The Contact Center Superagent.
Where Insights, Automation, and SuperAgents converge — the highest-rated full AI suite redefining what contact centers can become.
25% More Conversions From Day One
Our customers see measurable ROI within weeks — not months. Real-time coaching means real-time results.
25% More Conversions From Day One
Our customers see measurable ROI within weeks — not months. Real-time coaching means real-time results.
Watch Balto Guide Agents in Real Time
AI-powered coaching that transforms every customer conversation.
Category
Content Blocks
Rich content sections for body copy, features, stats, comparisons, videos, and flexible two-column layouts.
Guide Agents in the Moment
What You Get With Balto
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Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
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Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.
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Instantly view insights on the trends driving your business, ready for you out of the box.
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QA conversations faster than ever, so all that's left is verifying data entry and surfacing trends to leadership.
Get a Personalized Demo
See how Balto can transform your contact center.
Never Miss a Required Disclosure
Features Included
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Real-time agent guidance that surfaces the right talking points at the right moment during every call.
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Automated QA scoring on 100% of calls — stop relying on random sampling to catch issues.
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Dynamic checklists and prompts that adapt as conversations evolve, keeping agents on track.
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Manager dashboards and reporting with live visibility into team performance and coaching opportunities.
Request a Demo
Fill out the form and a member of our team will reach out within 24 hours.
Built for Contact Centers
Balto provides real-time guidance to contact center agents during every customer conversation. Our AI-powered platform listens, analyzes, and coaches — so agents say the right thing, every time.
"Knocked OUR Socks Off"
Drive Real Business Outcomes With Real-Time.
More Conversions
Faster Ramp Time
Faster Handle Time
By the Numbers
Proven Results
Increase in Conversions
Reduction in Compliance Risk
Agent Adoption Rate
Impact
The Numbers Speak for Themselves
Balto customers see measurable improvements within weeks of deployment.
Calls Monitored
Faster Onboarding
Agent Satisfaction
Balto at a Glance
Enterprise Customers
Calls Analyzed
More Conversions
Faster Handle Time
Everything You Need
Real-Time Prompts
Dynamic checklists and talking points that update as the call progresses.
Live Chat Alerts
Instant notifications when agents miss key phrases or compliance items.
Win Rate Tracking
See which phrases and behaviors drive the best outcomes.
QA Automation
Score every call automatically — no more random sampling.
Manager Dashboards
Real-time visibility into team performance and coaching opportunities.
Easy Integration
Works with your existing phone system — no hardware required.
Purpose-Built for Your Team
For Sales Teams
Increase win rates with real-time guidance on objection handling and closing.
For Support Teams
Resolve issues faster with AI-powered suggestions and knowledge surfacing.
For Compliance
Ensure every required disclosure is made, every time — automatically.
Gong: Pros & Cons
A balanced look at where Gong shines and where it falls short for revenue teams.
Top Gong Alternatives & Competitors
Ten platforms revenue teams switch to when they outgrow Gong — ranked by what real reviewers say works.
1. Balto
Key features
2. Cresta
Key features
Key Features to Consider When Choosing Contact Center Software
Watch How Balto Works
A quick overview of Balto's real-time guidance platform.
Category
Interactive Blocks
Expandable and tabbed content for FAQs, feature breakdowns, and use-case walkthroughs.
Frequently Asked Questions
Balto uses AI to listen to phone calls in real-time and provide agents with dynamic prompts, alerts, and coaching — helping them handle every conversation with confidence and compliance.
Balto uses AI to listen to phone calls in real-time and provide agents with dynamic prompts, alerts, and coaching — helping them handle every conversation with confidence and compliance.
Balto uses AI to listen to phone calls in real-time and provide agents with dynamic prompts, alerts, and coaching — helping them handle every conversation with confidence and compliance.
Balto uses AI to listen to phone calls in real-time and provide agents with dynamic prompts, alerts, and coaching — helping them handle every conversation with confidence and compliance.
Agents get guidance on the side of their screen
The Smart Checklist shows agents key talking points
Dynamic Prompts and questions when they need them most
Notifications discourage bad habits
Live Chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
Scale ideal conversations to all agents with Balto's Playbook Designer
Set up alerts for key moments on calls and coach via Live Chat
Dig into real-time data with Reporting and QA Scores
Score Every Call Automatically with Real-Time QA
Set up scorecards and weighted criteria with Real-Time QA
Identify what's driving low or high scores with Real-Time Scores
Measure long-term quality trends and coaching effectiveness
Category
Reference Blocks
CTAs, testimonials, logo clouds, case studies, and resource grids that reference other content in the CMS.
Transform Your Contact Center
Balto provides real-time guidance to contact center agents during every customer conversation. Our AI-powered platform listens, analyzes, and coaches — so agents say the right thing, every time.
See Balto in Action
Balto provides real-time guidance to contact center agents during every customer conversation. Our AI-powered platform listens, analyzes, and coaches — so agents say the right thing, every time.
What Our Customers Say
Balto transformed how our agents handle calls. Compliance violations dropped 55% in the first month, and our sales conversion rate jumped 25%.
Here's What Our Fans Have To Say On G2
Vinsetta H.
Medicare Consultant
Balto is a great way to go! It is very easy to read through and understand.
Raphael R.
Stabilization Manager
Balto has been phenomenal! I truly appreciate how Balto ensures our customer service is up to par and of top tier quality.
Paul G.
Internal Sales Rep
Balto keeps me on track when I am not sure of what to say. The ease of implementation into our other software makes the rebuttals smooth.
Ana Maria M.
Trainer
It's guided scripts, being able to see a summary after calls, and using it every day helps to improve call quality.
Leading contact centers choose Balto
Integrations & customers
Explore Our Resources
Stay up to date with the latest insights, research, and best practices for contact center excellence.
How AI is Transforming Contact Centers in 2026
Discover the latest trends in AI-powered quality assurance and how leading contact centers are leveraging technology to improve agent performance.
Enterprise Healthcare Provider Boosts QA Scores by 40%
Learn how a Fortune 500 healthcare company used real-time guidance to dramatically improve compliance and customer satisfaction.
The State of Agent Performance: 2026 Report
Our annual research report analyzing trends in agent coaching, quality assurance, and the impact of real-time AI assistance.
The Complete Guide to Real-Time Agent Coaching
Everything you need to know about implementing real-time guidance for your contact center agents.
Live Demo: Balto Real-Time Guidance in Action
Watch a live walkthrough of how Balto helps agents say the right thing on every call.
Five Strategies to Reduce Average Handle Time
Practical tips for reducing AHT without sacrificing customer experience or compliance.
From the Balto Blog
Tips, trends, and strategies for modern contact centers.
How AI is Transforming Contact Centers in 2026
Discover the latest trends in AI-powered quality assurance and how leading contact centers are leveraging technology to improve agent performance.
Enterprise Healthcare Provider Boosts QA Scores by 40%
Learn how a Fortune 500 healthcare company used real-time guidance to dramatically improve compliance and customer satisfaction.
The State of Agent Performance: 2026 Report
Our annual research report analyzing trends in agent coaching, quality assurance, and the impact of real-time AI assistance.
The Complete Guide to Real-Time Agent Coaching
Everything you need to know about implementing real-time guidance for your contact center agents.
Live Demo: Balto Real-Time Guidance in Action
Watch a live walkthrough of how Balto helps agents say the right thing on every call.
Five Strategies to Reduce Average Handle Time
Practical tips for reducing AHT without sacrificing customer experience or compliance.
Dive Deeper
Explore our most popular guides, case studies, and webinars.
How AI is Transforming Contact Centers in 2026
Discover the latest trends in AI-powered quality assurance and how leading contact centers are leveraging technology to improve agent performance.
Enterprise Healthcare Provider Boosts QA Scores by 40%
Learn how a Fortune 500 healthcare company used real-time guidance to dramatically improve compliance and customer satisfaction.
The State of Agent Performance: 2026 Report
Our annual research report analyzing trends in agent coaching, quality assurance, and the impact of real-time AI assistance.
The Complete Guide to Real-Time Agent Coaching
Everything you need to know about implementing real-time guidance for your contact center agents.
Live Demo: Balto Real-Time Guidance in Action
Watch a live walkthrough of how Balto helps agents say the right thing on every call.
Five Strategies to Reduce Average Handle Time
Practical tips for reducing AHT without sacrificing customer experience or compliance.