Thinking about Using Cresta? Here’s 5 reasons to try Balto Instead.
Contact center teams work faster, smarter, and with far less friction by using Balto to bring agent assist, QA, coaching, and insights together in one system.
Balto has spent nearly a decade building and deploying cutting-edge AI, purpose-built for contact centers. We’ve solved the hard problems at scale—so you don’t have to.
Join companies like Staples, RingCentral, AmTrust, Empire Today, Health Plan One, Humana, and GEHA, who all trust Balto in their contact center.
1) Balto is the highest rated and most trusted contact center software.
- 400+ million calls guided in real-time across every industry and use case.
- 500+ positive G2 Reviews with a 4.8 (out of 5) rating. Customers love our ease of use, fast ROI, and exceptional support.
- 1+ billion real-time recommendations delivered to agents
- Balto was named a Pioneer — the top category — in CMP Research’s 2025 Prism for Automated QA/QM, outperforming 16 other contact center QA solutions.
- 2M+ calls scored
2) Companies who use Balto see huge results.
- Onboarding dropped from 4 days to 2
- Escalations decreased by 67%
- 35% more conversions
- 90 second faster handle times
3) Our comprehensive contact center software is the best way to implement AI in your contact center.
You get a lot with Balto. Here’s an overview of our platform:
- Agent Assist: Help agents say the right thing, every time. AI pops up the best response instantly—no searching, no guessing.
- AI Notetaking: No more typing notes after calls. AI Notetaker writes and logs structured notes automatically.
- Compliance: Catch risks before they happen. AI flags compliance issues and automatically creates reports to keep you audit-ready.
- Coaching: Coach without spending hours reviewing calls. AI prepares coaching packets, so your supervisors aren’t spending hours digging through recordings.
- Insights: Turn conversations into real business results. AI analyzes your calls to spot trends that help you sell more and keep customers happy.
4) It integrates with the tools you already have.
Balto fits right into your contact center tech stack, with over 40 integrations with U/CCaaS and CRM technology, including RingCentral, NiCE, Five9, and Salesforce.
5) It’s easy to get started
Set up a quick conversation to see how Balto could work for your company. Just fill out our demo form to schedule a conversation with one of our Balto technology specialists.