Contact Center Coaching
Your ready-to-use contact center coaching system for faster, more effective feedback sessions.
No more Random Listening
Stop spending your day listening to random calls, hoping to find something useful. Balto finds impactful coaching opportunities for you.
Click. Listen. Coach.
Pick an agent, go right to the calls that matter, listen to key moments, and start coaching.
Coaching Sessions Served Fresh
Access ready-made coaching sessions — tailored by agent and packed with fresh, practical coaching ideas.
AI Does the digging, you handle the coaching
Real-Time
Alert supervisors to coaching opportunities in real-time, live while agents are on their call. Live listen with a click and two-way chat with agents.
Workflows
Coach on hyperdrive. Balto’s AI workflows and optimized hotkeys let you speed through coaching and knock down 1 coaching session after the next.
Playlists
Save agents’ best calls, worst calls, most coachable calls, or whatever calls you want to a Balto Playlist for instant sharing and speedy review.
Sentiment
Automatically surface calls with the most negative and most positive customer sentiment, so you never miss a critical issue or exemplary interaction.
Explore Balto’s AI Workforce
Coaching
Compliance
Quality
Insights
Guidance
Notes
Measurable Impact on Your KPIs
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How One Mnet Health Optimizes Compliance and QA with Balto
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.