Looking for the Best Call Center Software? Meet Balto.
Call center teams work faster, smarter, and with far less friction by using Balto to bring agent assist, QA, coaching, and insights together in one system.
Balto has spent nearly a decade building and deploying cutting-edge AI, purpose-built for call centers. We’ve solved the hard problems at scale—so you don’t have to.
Join companies like Staples, RingCentral, AmTrust, Empire Today, Health Plan One, Humana, and GEHA, who all trust Balto in their call center.
Balto is the highest-rated Call Center Software
400M+ Calls Guided in Real Time
Backed by experience from over 400 million guided calls, Balto’s Real-Time agent guidance powers teams across every industry and use case.
500+ Positive G2 Reviews
With a 4.8 rating and over 500 reviews on G2, Balto is the favorite call center software for top-performing call centers. Customers love our ease of use, fast ROI, and exceptional support.
1B+ Real-Time Recommendations
Balto’s Real-Time Agent Assistance has delivered over one billion real-time recommendations, powering agents on every call.
Call centers achieve great things with Balto, including:
- 90 second faster handle time
- Onboarding drops from 4 days to 2
- Escalations go down by 67%
- 35% more conversions
“Balto is fantastic. The company does an amazing job and is continually working to update and innovate.”
Sam Wheaton
Contact Center Supervisor, UGA
“We infused Balto into our ecosystem, we encourage our team members to utilize the different aspects of the tool, and over the last year, we’ve seen our NPS score take a gradual incline and over the last two months, a very steep incline. There’s a direct correlation with our percent of compliance to our Balto metrics. […] Over the last two months, we’ve consistently been in the 93-95% range and we’re now in a 65-70% range on our NPS score.”
Barry Pritchett
VP of Care Logistics, Redirect Health
One of the best tools I’ve used! Whereas before, we took samples of calls, and did as much as we could, but we had hundreds of calls happening daily, and it was pretty impossible to capture all of that. Now people can see what’s actually being said, transcripts can be pulled up, instead of listening to hours of calls. We’ve seen noticeable improvements with close rates.
Alex D.
Call Center Supervisor
How Balto Works for Your Call Center
Agent Assist
Help agents say the right thing, every time. AI pops up the best response instantly — no searching, no guessing.
AI Notetaking
No more typing notes after calls. AI Notetaker writes and logs structured notes automatically.
QA
Eliminate manual call scoring, freeing up your QA team to review exceptions and escalate insights.
Compliance
Catch risks before they happen. AI flags compliance issues and automatically creates reports to keep you audit-ready.
Coaching
Coach without spending hours reviewing calls. AI prepares coaching packets, so your supervisors aren’t spending hours digging through recordings.
Insights
Turn conversations into real business results. AI analyzes your calls to spot trends that help you sell more and keep customers happy.
FAQs
How fast can we see value?
Setups typically take a few weeks; AI scoring and guidance provide signals immediately once enabled. Book a Demo to align timelines to your stack.
Will it work with our telephony/CCaaS?
Balto pairs with popular CCaaS/voice platforms; we’ll confirm your exact stack on the demo.
What about data privacy and security?
Balto provides enterprise-grade controls; transcripts and recordings help maintain an audit trail for oversight.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA conversations faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.