Call Center Quality Assurance Just Got Faster
Balto helps QA teams score calls, uncover quality issues, and track quality improvements over time. It’s the one-stop solution for call center QA, with AI-powered analysis, compliance flagging, agent behavior tracking, and more.
Ready to stop the manual scoring, random sampling, and second-guessing? Get started with Balto for QA.
Balto Ranked in the Higher Tier Of Automated QA
Balto was named a Pioneer — the top category — in CMP Research’s 2025 Prism for Automated QA/QM, outperforming 16 other contact center QA solutions.
Calls Scored
Join the teams that have trusted Balto to QA over 2 million calls, delivering proven results at scale.
Positive G2 Reviews
Balto is the top-rated Quality Assurance software. Customers love our accuracy, easy setup, fast QA times, and quick ROI.
QA results surface immediately after the call, so agents and supervisors can act quickly.
Get Instant QA Results For Every Call
Score 100% of your calls the moment they end. All scores get clear, AI-generated explanations—so there’s no confusion about why a call was scored a certain way.
Focus on Exceptions, Not Repetitive QA
Automate repetitive tasks–like reviewing recordings and grading. Every call automatically gets AI-generated summaries, key moments, insights, coaching opportunities, and your own custom criteria pulled out. Yes, QA teams can now focus on pulling trends for leadership, agent coaching, and exceptions! Your QA team just leveled up.
Powerful, Enterprise Grade QA
Roll up quality scores across geographies, divisions, or downlines. Compare quality scores in one simple view. Easy to manage permissions, so you see everything you need and no one has access to data they shouldn’t. And security to make sure your data stays safe.
Why Contact Center Leaders Love Balto’s Call Center QA Platform
Chevron B.
Quality Assurance Auditor
Easy to get the work done for QA. I like that Balto has everything needed to get the job done when it comes to Quality Assurance work. Easy to use! I also enjoy that Balto is continuing to update to make editing easier with new feature being presented.
Mid-Market
Verified User
Quality Assurance
Agent Assist
Call Summarization
Reporting
Balto makes call reviews a breeze. Balto is a great call assistant for our support analysts. It provides reminders of critical call script items and helps guide the analysts through effective call handling. The best benefits start after the call. Analysts are provided customizable call summary information that can be used to fill out tickets, all calls are QA scored, and supervisors are provided AI powered search and analysis features. Balto has been extremely helpful with implementation and recommendations for effective usage.
Enterprise
Romina T.
Quality Assurance
Balto is the best experience! Most of its features but more on the ability to review data, it help me to quantify the data that I need and help me analyze reports more accurately and efficiently. It also helps my team a lot to monitor our employees and help my employees improve the quality of their work through Balto’s guide on how they need to do on their calls to provide the best customer service.
Mid-Market
Jose Ricardo B.
Quality Assurance
Agent Assist
I love Balto!! it really helps me to remember what to say and get a better score on my reviews. It helps get full confirmation of the requirements of each call.
Mid-Market
Christian E.
Quality Assurance
Real-Time Coaching
Agent Assist
BALTO: MAKES LIFE EASY. What I love most about Balto is the real-time coaching feature. It’s amazing how I can get live feedback and guidance during calls, helping me stay on track and handle tough objections smoothly. Instead of waiting for post-call reviews, I’m able to improve instantly, which boosts my confidence and performance right in the moment.
Mid-Market
Ana Maria M.
Quality Assurance
Agent Assist
Call Summarization
Best Assistant App. Its guided scripts, being able to see a summary after calls, and using it every day helps to improve call quality. It provides great ideas for handling difficult topics with customers. The screen is adjustable and customizable great for adapting to your needs.
Mid-Market
Adele S.
Quality Assurance
Agent Assist
A Game-Changer for Productivity. Balto’s ability to deliver actionable insights in real-time could be one of its standout features. It helps users make decisions quickly and efficiently.
Mid-Market
Tried and True
Balto’s industry-leading AI has guided over 225M calls
Best-in-Class AI
Balto’s AI is trained by in-house PhDs and enabled by the most trusted names in AI
PCI, PHI, & PII
Balto automatically flags and redacts sensitive information
Soc II Type 2 Certified
Balto is SOC certified; privacy, security, and progress integrity are #1
HTTPS & TLS 1.2
All communication is encrypted & authenticated to ensure secure communication
256-Bit Encryption
All customer data is transferred and stored using bank-grade encryption
Web Vulnerability Scans
Balto proactively identifies and corrects potential vulnerabilities
Secure Data Storage
Balto uses state-of-the-art infrastructure to ensure security and confidentiality
