Call Center Quality Assurance Just Got Faster
Balto helps QA teams score calls, uncover quality issues, and track quality improvements over time. It’s the one-stop solution for call center QA, with AI-powered analysis, compliance flagging, agent behavior tracking, and more.
Ready to stop the manual scoring, random sampling, and second-guessing? Get started with Balto for QA.
Balto Ranked in the Higher Tier of Automated QA
Balto was named a Pioneer in CMP Research’s 2025 Prism for Automated QA/QM
Outperforming 16 other contact center QA solutions, Balto is the top-rated platform for automated quality assurance.
Calls Scored
Positive G2 Reviews
QA Results Surfaced
Get Instant QA Results For Every Call
Score 100% of your calls the moment they end. All scores get clear, AI-generated explanations—so there’s no confusion about why a call was scored a certain way.
Focus on Exceptions, Not Repetitive QA
Automate repetitive tasks—like reviewing recordings and grading. Every call automatically gets AI-generated summaries, key moments, insights, and coaching opportunities. Your QA team just leveled up.
Powerful, Enterprise Grade QA
Roll up quality scores across geographies, divisions, or downlines. Compare quality scores in one simple view. Easy to manage permissions and security to keep your data safe.
Why Contact Center Leaders Love Balto’s Call Center QA Platform
Why Contact Center Leaders Love Balto
Ana Maria M.
Trainer
It’s guided scripts, being able to see a summary after calls, and using it every day helps to improve call quality. It provides great ideas for handling difficult topics with customers. The screen is adjustable and customizable, great for adapting to your needs.
Arielle J.
Inside Sales Representative
What I like most about Balto is the call summary that is given at the end of each call.
Paul G.
Internal Sales Rep
Balto keeps me on track when I am not sure of what to say. The ease of implementation into our other software makes the rebuttals smooth, as they effortlessly seem to appear with 3 options, which they check for you once verbalized in the call. This keeps efficiency and focus more centered in every call.
Raphael R.
Stabilization Manager
Balto has been phenomenal! I truly appreciate how Balto ensures our customer service is up to par and of top tier quality.
Ruth A.
ACA Sales Agent
Helps me keep compliant with ACA regulations.
Vinsetta H.
Medicare Consultant
Balto is a great way to go! It is very easy to read through and understand.
Justin N.
Mid-Market, Customer Service
Easy Peasy. Balto allows me to focus on my calls because of the help it gives especially with the notes that it generates. It would allow me to not worry about my notes which is a requirement for my job. Balto is a big help for my daily tasks.
Ali C.
Small Business, Sales
Life changing. Balto capture the conversation accurately and it summarizes everything.
Christian E.
Mid-Market, Sales & Compliance
Balto makes life easy! What I love most about Balto is the real-time coaching feature. It’s amazing how I can get live feedback and guidance during calls, helping me stay on track and handle tough objections smoothly. Instead of waiting for post-call reviews, I’m able to improve instantly, which boosts my confidence and performance right in the moment.
Vincent V.
Enterprise, Customer Service
An amazing tool for our operations. Its summarization feature for every call, almost every feature that balto has saves our company so much time. And its AI is so helpful making me save 50-70 percent of my time on work. I can hardly think of dislikes.
Diane T.
Mid-Market, Customer Service
What I like about Balto is the cohesiveness and details that it gives in every calls. We get to read every details of the call from point to point. It’s very easy to use and the text is very clear.
Kristcia M.
Small Business, Customer Service
I use Balto all the time. Balto is really a great help with suggesting scripts and providing a check list just to make sure that we don’t get lost with the conversation. Also the scripting is really professional and makes it really easy to understand when you provide it with your customer. Lastly is the user friendly landing page, you can tell by the icons on what page you are in. Kudos Balto!
Security & Trust
Tried and True
Balto’s industry-leading AI has guided over 450M calls
Best-in-Class AI
Balto’s AI is trained by in-house PhDs and enabled by the most trusted names in AI
PCI, PHI, & PII
Balto automatically flags and redacts sensitive information
Soc II Type 2 Certified
Balto is SOC certified; privacy, security, and progress integrity are #1
HTTPS & TLS 1.2
All communication is encrypted & authenticated to ensure secure communication
256-Bit Encryption
All customer data is transferred and stored using bank-grade encryption
Web Vulnerability Scans
Balto proactively identifies and corrects potential vulnerabilities
Secure Data Storage
Balto uses state-of-the-art infrastructure to ensure security and confidentiality
Tried and True
Balto’s industry-leading AI has guided over 450M calls
Best-in-Class AI
Balto’s AI is trained by in-house PhDs and enabled by the most trusted names in AI
PCI, PHI, & PII
Balto automatically flags and redacts sensitive information
Soc II Type 2 Certified
Balto is SOC certified; privacy, security, and progress integrity are #1
HTTPS & TLS 1.2
All communication is encrypted & authenticated to ensure secure communication
256-Bit Encryption
All customer data is transferred and stored using bank-grade encryption
Web Vulnerability Scans
Balto proactively identifies and corrects potential vulnerabilities
Secure Data Storage
Balto uses state-of-the-art infrastructure to ensure security and confidentiality
Call Center Quality Assurance Just Got Faster
See how Balto can help your QA team score 100% of calls automatically and surface insights in real-time.