Excellent Conversations Delight Customers
Balto powers up your agents to perfect every conversation. Get better customer experiences in just 45 days.
Make Lasting Impressions on Every Call
Balto teaches your agents to listen, empathize, and ask the right questions on every call.
Balto’s Dynamic Prompts show agents key phrases and questions, exactly when they need them. Notifications remind agents to talk less and deescalate tricky situations. Real-Time Coaching allows instant manager intervention for calls trending negatively.
Deliver Great Service Faster Than Ever
No more long call times or callbacks while agents search for information. Guide your agents to take control from “hello” to “goodbye”.
Dynamic Prompts show agents the answers to customer questions, avoiding holds and transfers. Notifications train out bad habits right in the moment. Sticky Notes distribute product updates and information to every agent instantly.
Cut the Guesswork out of Customer Service
No more relying on your gut alone. Track the results of every call and instantly scale what’s making customers happy.
Balto’s Win Rate Analysis lets you test phrases against each other and automatically shows reps the winning option. Real-Time QA scores 100% of calls and allows managers to understand the root causes of low call quality.
“Knocked OUR Socks off”
Drive real business outcomes with Real-Time.
Increase in CSAT
Faster Ramp Time
Faster Handle Time
Agents can try out different talk tracks to highlight their individual strengths. Balto rewards creativity by scaling successful variations out to the rest of the team so you can share what works at the push of a button.
Balto’s AI takes the guesswork out of scaling your talk track and helps you stay ahead of the curve by crowdsourcing what works, testing it out, and making recommendations on how you can strengthen your calls.
Motivate your agents with Balto’s gamification features, including targeted challenges and badges that create powerful engagement opportunities.
Agent Customization
Agents can try out different talk tracks to highlight their individual strengths. Balto rewards creativity by scaling successful variations out to the rest of the team so you can share what works at the push of a button.
Crowdsource Best Practices
Balto’s AI takes the guesswork out of scaling your talk track and helps you stay ahead of the curve by crowdsourcing what works, testing it out, and making recommendations on how you can strengthen your calls.
Gamification
Motivate your agents with Balto’s gamification features, including targeted challenges and badges that create powerful engagement opportunities.
Take Customer Experience to New Heights
See immediate CX improvements with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.