Customer Experience

Excellent
Conversations
Delight Customers

Balto powers up your agents to perfect every conversation. Get
better customer experiences in just 45 days.

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Make Lasting Impressions on Every Call

Balto teaches your agents to listen, empathize, and ask the right questions on every call.

Balto’s Dynamic Prompts show agents key phrases  and questions, exactly when they need them
Notifications remind agents to talk less and  deescalate tricky situations
Real-Time Coaching allows instant manager  intervention for calls trending negatively

Deliver Great Service Faster Than Ever

No more long call times or callbacks while agents search for information. Guide your agents to take control from “hello” to “goodbye”.

Dynamic Prompts show agents the answers to customer questions, avoiding holds and transfers
Notifications train out bad habits right in the moment
Sticky Notes distribute product updates and information to every agent instantly

Cut the Guesswork out of Customer Service

No more relying on your gut alone. Track the results of every call and instantly scale what’s making customers happy.

Balto’s Win Rate Analysis lets you test phrases against each other and automatically shows reps the winning option
Real-Time QA scores 100% of calls and allows managers to understand the root causes of low call quality

“Knocked OUR Socks off”

Drive real business outcomes with Real-Time.

Increase in CSAT

Faster Ramp Time

Faster Handle Time

Agents can try out different talk tracks to highlight their individual strengths. Balto rewards creativity by scaling successful variations out to the rest of the team so you can share what works at the push of a button.

Balto’s AI takes the guesswork out of scaling your talk track and helps you stay ahead of the curve by crowdsourcing what works, testing it out, and making recommendations on how you can strengthen your calls.

Motivate your agents with Balto’s gamification features, including targeted challenges and badges that create powerful engagement opportunities.