Make Lasting Impressions on Every Call
Balto teaches your agents to listen, empathize, and ask the right questions on every call.
- Balto’s Dynamic Prompts show agents key phrases and questions, exactly when they need them
- Notifications remind agents to talk less and deescalate tricky situations
- Real-Time Coaching allows instant manager intervention for calls trending negative
Deliver Great Service Faster Than Ever
No more long call times or call backs while agents search for information. Guide your agents to take control from “hello” to “goodbye”.
- Dynamic Prompts show agents the answers to customer questions, avoiding holds and transfersNotifications train out bad habits right in the moment
- Sticky Notes distribute product updates and information to every agent instantly
Cut the Guesswork out of Customer Service
No more relying on your gut alone. Track the results of every call and instantly scale what’s making customers happy.
- Balto’s Win Rate Analysis lets you test phrases against each other and automatically shows reps the winning option
- Real-Time QA scores 100% of calls and allows managers to understand the root causes of low call quality
“BALTO KEEPS EVERYONE CONSISTENT”
Drive real business outcomes with Real-Time.
Increase in CSAT
Faster Ramp Time
Faster Customer Service
Take Customer Experience to New Heights
See immediate CX improvements with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Here’s How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
Accuracy
Faster Customer Service
on G2 from 160+ Reviews
No-Code Installation
Record-Breaking 94% Customer Satisfaction
Using Real-Time Guidance, this Balto customer pushed CSAT scores to 94% — while still cutting average handle times by 50 seconds.