Meet Balto

Where to Find Us in 2025

2025 is the year AI transforms the contact center industry, and Balto is leading the charge. Whether you’re looking to optimize your contact center, streamline compliance, or harness AI for real-time coaching, our experts will be on the ground, ready to connect.

Check out where we’ll be and mark your calendar!

July

Webinar

Office Hours: Improve Appointment Setting in Your Home Improvement Contact Center

Enterprise Customer Success Manager Andrew Erker will delve into how flexible playbooks and real-time coaching ensure every call moves the customer closer to a scheduled job. Real-time prompts and smart checklists keep agents on track, leading to more booked appointments and increased revenue.

Webinar

Office Hours: Leveraging AI for Continuous Improvement in Patient Services

Customer Success Manager Tess Witt will share how top healthcare contact centers are leveling up patient support with Balto. See how real-time prompts guide agents through complex calls, helping teams stay nearly 100% compliant with HIPAA and other regulations.

August

Event

Affiliate Summit East

Booth #2503

Everyone who’s anyone goes to Affiliate Summit East. In fact, we’re the biggest event on the East Coast, and our sister show in Las Vegas is the ONLY event that is bigger. Now, we know that bigger doesn’t always equal better – but in this case, it does. 

Event

Contact.io

Booth #139

Contact.io is the premier event for professionals driving Conversation Generation through innovative marketing and contact strategies. Join 800+ industry leaders, including Pay-Per-Call marketers, call center executives, entrepreneurs, and technology innovators, representing major sectors such as telephony, financial services, healthcare, home services, professional services, travel, and more.

September

Event

LeadsCon Connect

Booth #515

A two-day roadmap for getting lead gen programs primed for success for 2026. Big brands, top agencies and all the partners come together for traditional education and networking—mixed with nontraditional meetings, peer-to-peer conversations and business gatherings.

October

Event

InsureTech Connect

Booth #427

ITC Vegas (InsureTech Connect) uniquely combines unbeatable networking with what’s new and next, ensuring your time will be spent meeting more people, discovering new solutions, generating deal flow, and creating valuable partnerships. It’s a conference experience for the entire insurance ecosystem and unlike anything you’ve attended before!

All Upcoming Events & Webinars

Webinar

Office Hours: Improve Appointment Setting in Your Home Improvement Contact Center

Enterprise Customer Success Manager Andrew Erker will delve into how flexible playbooks and real-time coaching ensure every call moves the customer closer to a scheduled job. Real-time prompts and smart checklists keep agents on track, leading to more booked appointments and increased revenue. Discover strategies to reduce ramp-up time for new agents and help new hires start booking appointments faster. Balto can help you identify trends, coach effectively, and make informed decisions that lead to more appointments. Speaker Andrew ErkerCustomer Success Manager Register Below

Webinar

Office Hours: Leveraging AI for Continuous Improvement in Patient Services

Customer Success Manager Tess Witt will share how top healthcare contact centers are leveling up patient support with Balto. See how real-time prompts guide agents through complex calls, helping teams stay nearly 100% compliant with HIPAA and other regulations. With Balto, you can effectively “listen” to every call, surfacing coaching moments and sentiment trends that go unnoticed with random sampling. The result? Agents can handle sensitive conversations with empathy and precision and you can finally have the full picture. Help your customer service team focus on the relationship–let Balto handle the rest. Speaker Tess WittCustomer Success Manager Register Below

Event

Affiliate Summit East

Booth #2503

Everyone who’s anyone goes to Affiliate Summit East. In fact, we’re the biggest event on the East Coast, and our sister show in Las Vegas is the ONLY event that is bigger. Now, we know that bigger doesn’t always equal better – but in this case, it does. 

Event

Contact.io

Booth #139

Contact.io is the premier event for professionals driving Conversation Generation through innovative marketing and contact strategies. Join 800+ industry leaders, including Pay-Per-Call marketers, call center executives, entrepreneurs, and technology innovators, representing major sectors such as telephony, financial services, healthcare, home services, professional services, travel, and more.

Event

LeadsCon Connect

Booth #515

A two-day roadmap for getting lead gen programs primed for success for 2026. Big brands, top agencies and all the partners come together for traditional education and networking—mixed with nontraditional meetings, peer-to-peer conversations and business gatherings.

Event

InsureTech Connect

Booth #427

ITC Vegas (InsureTech Connect) uniquely combines unbeatable networking with what’s new and next, ensuring your time will be spent meeting more people, discovering new solutions, generating deal flow, and creating valuable partnerships. It’s a conference experience for the entire insurance ecosystem and unlike anything you’ve attended before!

Get an exclusive first look—schedule a meeting!

What’s Next?

More events, exclusive webinars, and virtual sessions are on the way! Stay ahead of the AI curve—subscribe to our event updates.

See Balto in Action

Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.

Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.

Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.

Instantly view insights on the trends driving your business, ready for you out of the box.

QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.