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Check Your Email
Your demo confirmation is on its way. You should get it in a few moments.
See Upcoming Events
Want more insights? Check out our latest webinars, live events, and AI workshops
Get Excited
You’re one step closer to unlocking the full potential of your team.
The Incredible Impact of Real-Time Guidance
How Agent Assist AI Improves Customer Support: 8 Mechanisms That Move Every KPI
Agent assist AI improves customer support through 8 specific operational mechanisms, each tied to a measurable KPI lift in moment-to-moment conversation flow. None of these are abstract AI benefits.
Best AI Agent Assist Software for Support Teams: The 9 Top Tools by Category (2026)
AI agent assist software for support teams is software that helps support teams resolve customer issues faster, but the category covers two distinct types of tools: autonomous AI agents that handle conversations on their own, and AI agent assist platforms that augment human agents during live calls. Most buyers researching this category don't realize they're comparing across both tiers, and that's where most evaluation mistakes happen.
Agent Assist, Reimagined
Balto CEO Marc Bernstein leads a conversation on the state of agent assist. Joined by the Balto leadership team and a customer running the new Agent Assist in production, we'll cover the UX revamp, intent-based guidance, and the platform shifts behind it all.
What Is Agent Assist in Call Centers? A Complete Guide
Agent assist in call centers is software that helps human agents during or around customer interactions by surfacing the right information, guidance, or automation at the right moment. The category covers four distinct sub-types, and most teams researching agent assist for the first time confuse
ROI of Investing in Agent Assist Platforms: 5 Categories
Calculate the ROI of investing in agent assist platforms with 5 categories, formulas, a sample 200-agent business case, and pitfalls to avoid.
KPIs for Voice AI Agents in Contact Centers: 17 Metrics
The KPIs for voice AI agents in contact centers fall into four categories: operational, conversational quality, customer experience, and financial. Most teams track containment rate alone and call it a day, which is exactly how voice AI deployments end up force-resolving calls that should escalate,