Customer Success Manager Tess Witt will share how top healthcare contact centers are leveling up patient support with Balto. See how real-time prompts guide agents through complex calls, helping teams stay nearly 100% compliant with HIPAA and other regulations. With Balto, you can effectively “listen” to every call, surfacing coaching moments and sentiment trends that go unnoticed with random sampling. The result? Agents can handle sensitive conversations with empathy and precision and you can finally have the full picture. Help your customer service team focus on the relationship–let Balto handle the rest.
Speaker
Tess Witt
Customer Success Manager
