The most successful contact center AI strategies don’t tackle the hardest problems first — they focus on achievable wins. Learn how to invest wisely by focusing on proven use cases that deliver ROI in today’s market. Discover where AI is already transforming customer experience, QA, and operations and where it is still maturing.
Reality check: What AI does great and what we’re still working on in 2026
Wednesday, January 14th @ 12pm PT | 2pm CT | 3pm ET
