Balto Real-Time QA
Emergicon Gains Message Consistency, Increased Call Volume, and Shorter Hold Times with Balto
Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid contact center team actively enhancing the AI-driven system The Challenge Ensure uniformity, accuracy, and immediate access to a broad knowledge base for a hybrid team representing multiple clients Emergicon is a Dallas-based ambulance billing company. While its primary clients are Texas ambulance providers, the…
