Give Every Rep the Words That Sell
No more saying the wrong things in make-or-break moments. Guide every agent to sell like your top performers.
- Real-Time Coaching allows instant manager intervention for calls at risk
- Balto’s Dynamic Prompts give agents the best discovery questions and rebuttals
- Reporting allows you to identify and instantly scale top-performing behavior
Arm Agents With Answers and Guide Them to Listen
When agents actively listen and always have the answers, handle times shrink and customers stay with you.
- Dynamic Prompts show agents the answers to tricky questions, avoiding holds and transfers
- Notifications ping agents when they’re talking too fast or there’s too much silence.
Save Conversations Before They End in Lawsuits
Wish you could guide every single call to get bulletproof compliance? Well, now you can.
- The Smart Checklist helps agents say compliance statements word-for-word
- Notifications let agents know when they’re making errors that disrupt the flow of conversation.
Score Every Call, Without Scoring Every Call
Balto automatically scores 100% of calls so you can focus on improving conversations – not on scoring them.
- Scorecards allow you to build robust sets of weighted criteria in under five minutes
- Scores View allows managers to understand and fix the root causes of low call quality
“BALTO IS CALL CENTER MAGIC”
Randy Clapp, CRO, Advantage Communications
Increase in Sales
Increase in CSAT
Faster Customer Service
Break Records in 45 Days
See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Here’s How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
on G2 from 200+ Reviews
132% More Conversions After Only 30 Days
It’s hard to believe it until you see it. In a one-month long A/B test with 90 reps, this Balto customer walked away with 132% higher close rates.