Empower Agents to Drive Results

Balto gives agents the confidence to navigate every call, resulting in happier customers, increased revenue, and better retention.

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Give Every Rep the Words That Sell

No more saying the wrong things in make-or-break moments. Guide every agent to sell like your top performers.

  • Real-Time Coaching allows instant manager intervention for calls at risk
  • Balto’s Dynamic Prompts give agents the best discovery questions and rebuttals
  • Reporting allows you to identify and instantly scale top-performing behavior

Balto for Sales

Arm Agents With Answers and Guide Them to Listen

When agents actively listen and always have the answers, handle times shrink and customers stay with you.

  • Dynamic Prompts show agents the answers to tricky questions, avoiding holds and transfers
  • Notifications ping agents when they’re talking too fast or there’s too much silence.

Balto for CX

Save Conversations Before They End in Lawsuits

Wish you could guide every single call to get bulletproof compliance? Well, now you can.

  • The Smart Checklist helps agents say compliance statements word-for-word
  • Notifications let agents know when they’re making errors that disrupt the flow of conversation.

Balto for Compliance

Score Every Call, Without Scoring Every Call

Balto automatically scores 100% of calls so you can focus on improving conversations – not on scoring them.

  • Scorecards allow you to build robust sets of weighted criteria in under five minutes
  • Scores View allows managers to understand and fix the root causes of low call quality

Balto for QA

“BALTO IS CALL CENTER MAGIC”

Randy Clapp, CRO, Advantage Communications

Increase in Sales

Increase in CSAT

Faster Customer Service

Break Records in 45 Days

See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Here’s How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets reps chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto’s Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Coaching
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what’s driving low or high performance with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

Accuracy

45days

No-Code Installation

4.7stars

on G2 from 200+ Reviews

SOC II

Compliant

132% More Conversions After Only 30 Days

It’s hard to believe it until you see it. In a one-month long A/B test with 90 reps, this Balto customer walked away with 132% higher close rates.

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See What Our Customers Have to Say:

“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage Communications
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Whenever we make changes, every agent has that on screen immediately.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
Letha Parsons
Rep, eHealth

See Why Balto Has Guided 100MM+ Phone Calls.

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