Why are Contact Centers Switching from CallMiner to Balto’s Real-Time Guidance?
Smarter Guidance for Better Results
Unlike CallMiner, Balto’s best-in-class AI understands the full context of your team’s conversations and gives relevant guidance at the right time, without distracting or annoying your agents.
Post-Call Analytics + Real-Time Guidance
With Balto, you get comprehensive post-call reporting plus real-time guidance in one platform.
Empower and Engage Your Agents
Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!
Why Choose Balto?
Why You Should Choose Balto Over CallMiner
CallMiner promises to give you full insight into your conversations. With Balto, you get conversation analytics plus intelligent real-time guidance, automatic QA on 100% of calls, and a superior agent experience in one platform.