Don’t Just Mine for Insights Later. Save Calls in the Moment.

Start improving conversations when it matters most: in the moment. Only Balto unites agents with AI to increase conversion rates, deliver exceptional service, and stay compliant on every call.

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Why are Contact Centers Switching from CallMiner to Balto’s Real-Time Guidance?

Smarter Guidance for Better Results

Unlike CallMiner, Balto’s best-in-class AI understands the full context of your team’s conversations and gives relevant guidance at the right time, without distracting or annoying your agents.

Post-Call Analytics + Real-Time Guidance

With Balto, you get comprehensive post-call reporting plus real-time guidance in one platform.

Empower and Engage Your Agents

Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!

Why Choose Balto?

  • Balto
  • Callminer
  • 100% conversational visibility and reporting
  • Real-Time Guidance based on conversation context
  • Score 100% of calls for quality assurance
  • Real-time supervisor alerts for in-call interventions
  • One-button scaling of winning phrases
  • Industry-specific agent playbooks created by experts
  • Automatically mines call data to suggest script improvements
  • Real-time voice guidance in Spanish
  • Agent gamification & engagement
  • Unparalleled transcription accuracy
  • 50+ CRM & CCaaS integrations

Why You Should Choose Balto Over CallMiner

CallMiner promises to give you full insight into your conversations. With Balto, you get conversation analytics plus intelligent real-time guidance, automatic QA on 100% of calls, and a superior agent experience in one platform.

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Don’t Just Take Our Word For It

Read more Balto reviews on G2

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June 01, 2022

“Balto has allowed me to be more confident and successful when speaking to my clients. I love the fact that it’s real-time, lets me know what I’ve said, and gives me extra key points.”
Destiny H.
Licensed Health Insurace Agent
Jan 12, 2022

“It’s like having a little helper on my desktop.”
Cyndi S.
Medicare Outbound Agent
June 01, 2022

“I like the real-time information we can see as call interactions take place. We can build our playbook to best complement our business needs while delivering excellent customer service. Everyone at Balto is friendly and fantastic when we need assistance.”
Lorena H.
Maintenance Case Specialist – QA
July 18, 2022

“IT HAS IMPROVED MY SALES ASTRONOMICALLY.”
Elizabeth R.
Licensed Broker

Scale Excellent Conversations with Balto

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