Help reps deliver an excellent sales process on every call, in real-time.
When reps always collect the right information for any type of claim, handle times shrink and claims delays disappear.
Get complete, real-time coverage without staffing up, relying on manual scorecards or listening to call recordings.
Whether it's FNOL compliance, HIPAA, or other guidelines - Balto keeps reps compliant live on the call.
Director of Contact Center Operations, Leading U.S. Insurance Carrier
More Quote Conversions
Increase in CSAT
Faster Customer Service
on G2 from 80+ Reviews
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"