Help reps deliver an excellent sales process on every call, in real-time.
When reps always collect the right information for any type of claim, handle times shrink and claims delays disappear.
Get complete, real-time coverage without staffing up, relying on manual scorecards or listening to call recordings.
Whether it's FNOL compliance, HIPAA, or other guidelines - Balto keeps reps compliant live on the call.
Director of Contact Center Operations, Leading U.S. Insurance Carrier
More Quote Conversions
Increase in CSAT
Faster Customer Service
on G2 from 80+ Reviews
"Balto doesn’t get tired - it's always listening."
"With Balto, we’ve earned additional $50,000 dollars in monthly recurring revenue.”
"Balto is call center magic!"
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
"With real-time, it’s like having a manager at the agents’ desks at all times."
"I love the links to customer policies so I don't have to search the site."
"It takes away the anxiety from a call."
"I love Balto, it's my best friend!"