Watch Your Conversion Rates Skyrocket
Help agents use the phrases and questions that convert callers into customers.
- Balto’s Win Rate Analysis compares the effectiveness of phrases and shows agents the ones that convert best
- Customizable Playbooks allow instantaneous updates, so agents always have the latest product information
Turn Customers Into Loyal Fans
Ensure your agents show customers what top-notch service really means.
- Balto’s Dynamic Prompts show agents the answers to any possible question your customer could have
- Notifications offer coaching tips live on the call to reinforce best practices
Make Every Sale Stick
Prevent cancellations and returns with the best information available.
- Balto’s Smart Checklists guide agents through the required statements for every call
- Real-Time Coaching alerts managers when a call is going off track
- Real-Time QA scores 100% of calls automatically so you spend less time listening to calls and more time making improvements
“THIS IS HOW YOU LISTEN
TO A CUSTOMER”
Drive real business outcomes with Real-Time.
Faster Ramp Time
Higher Close Rate Among New Hires
Break Conversion Records in Just 45 Days
See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Here’s How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
on G2 from 350+ Reviews
Message Consistency, Increased Call Volume, and Shorter Hold Times with Balto
Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid contact center team actively enhancing the AI-driven system