Excellent Conversations Make Lifetime Customers

Balto shows agents how to give world-class customer care. Boost your conversion rates and customer satisfaction in just 45 days.

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Watch Your Conversion Rates Skyrocket

Help agents use the phrases and questions that convert callers into customers.

  • Balto’s Win Rate Analysis compares the effectiveness of phrases and shows agents the ones that convert best
  • Customizable Playbooks allow instantaneous updates, so agents always have the latest product information

Turn Customers Into Loyal Fans

Ensure your agents show customers what top-notch service really means.

  • Balto’s Dynamic Prompts show agents the answers to any possible question your customer could have
  • Notifications offer coaching tips live on the call to reinforce best practices

Make Every Sale Stick

Prevent cancellations and returns with the best information available.

  • Balto’s Smart Checklists guide agents through the required statements for every call
  • Real-Time Coaching alerts managers when a call is going off track
  • Real-Time QA scores 100% of calls automatically so you spend less time listening to calls and more time making improvements

“THIS IS HOW YOU LISTEN
TO A CUSTOMER”

Drive real business outcomes with Real-Time.

More Conversions

Faster Ramp Time

Higher Close Rate Among New Hires

Break Conversion Records in Just 45 Days

See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Here’s How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets reps chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto’s Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Coaching
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what’s driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

Accuracy

45days

No-Code Installation

4.7stars

on G2 from 200+ Reviews

SOC II

Compliant

Message Consistency, Increased Call Volume, and Shorter Hold Times with Balto

Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid contact center team actively enhancing the AI-driven system

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See What Our Customers Have to Say:

Creditors Bureau USA white logo
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage Communications
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Whenever we make changes, every agent has that on screen immediately.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
Creditors Bureau USA white logo
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
Collections Team Lead, CB USA
Letha Parsons
Rep, eHealth

Scale Excellent Conversations with Balto

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