Excellent Conversations Make Lifetime Customers
Balto shows agents how to give world-class customer care. Boost your conversion rates and customer satisfaction in just 45 days.
Watch Your Conversion Rates Skyrocket
Help agents use the phrases and questions that convert callers into customers.
- Balto’s Win Rate Analysis compares the effectiveness of phrases and shows agents the ones that convert best
- Customizable Playbooks allow instantaneous updates, so agents always have the latest product information
Turn Customers Into Loyal Fans
Ensure your agents show customers what top-notch service really means.
- Balto’s Dynamic Prompts show agents the answers to any possible question your customer could have
- Notifications offer coaching tips live on the call to reinforce best practices
Make Every Sale Stick
Prevent cancellations and returns with the best information available.
- Balto’s Smart Checklists guide agents through the required statements for every call
- Real-Time Coaching alerts managers when a call is going off track
- Real-Time QA scores 100% of calls automatically so you spend less time listening to calls and more time making improvements
“THIS IS HOW YOU LISTEN
TO A CUSTOMER”
Drive real business outcomes with Real-Time.
More Conversions
Faster Ramp Time
Higher Close Rate Among New Hires
Break Conversion Records in Just 45 Days
See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Here’s How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
98%
Accuracy
45days
No-Code Installation
4.8stars
on G2 from 400+ Reviews
SOC II
Compliant
Message Consistency, Increased Call Volume, and Shorter Hold Times with Balto
Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid contact center team actively enhancing the AI-driven system