Excellent Conversations Make Lifetime Customers
Watch Your Conversion Rates Skyrocket
Help agents use the phrases and questions that convert callers into customers.
Turn Customers Into Loyal Fans
Ensure your agents show customers what top-notch service really means.
Make Every Sale Stick
Prevent cancellations and returns with the best information available.
“THIS IS HOW YOU LISTENTO A CUSTOMER”
“THIS IS HOW YOU LISTENTO A CUSTOMER”
Drive real business outcomes with Real-Time.
“THIS IS HOW YOU LISTENTO A CUSTOMER”
Drive real business outcomes with Real-Time.
Card
More Conversions
Card
More Conversions
Card
Faster Ramp Time
Card
Higher Close Rate Among New Hires
Break Conversion Records in Just 45 Days
See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Reps Get Guidance on the Side of Their Screen
The Smart Checklist shows reps key talking points
Dynamic Prompts show reps phrases and questions when they need them most
Notifications discourage bad habits
Live Chat lets reps chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
Scale ideal conversations to all reps with Balto’s Playbook Designer
Set up alerts for key moments on calls and coach via Live Chat with Real-Time Coaching
Dig into real-time data with Reporting and QA Scores
Quality Assurance Monitors Quality and Drives Improvement
Set up scorecards and weighted criteria with Real-Time QA
Identify what’s driving low or high scores with Real-Time Scores
Measure long-term quality trends and coaching effectiveness with Reports
Managers
Quality Assurance
Quality Assurance
98%
98%
Accuracy
98%
Accuracy
45days
No-Code Installation
4.8stars
on G2 from 400+ Reviews
SOC II
Compliant
Message Consistency, Increased Call Volume, and Shorter Hold Times with Balto
Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid contact center team actively enhancing the AI-driven system