Sitemap Pages HomeProduct OverviewReal-Time GuidanceReal-Time QAReal-Time CoachingWhy Real-TimeSecurityIntegrationsRingCentral8×8Solutions OverviewBy Use CaseSalesCustomer ExperienceComplianceQuality AssuranceBy IndustryInsuranceHome ImprovementDirect to ConsumerCollectionsBPOResource HubPartnersFrequently Asked QuestionsDocumentationAbout UsCustomersCareersPressEventsContactDemoRevenue CalculatorCompetitorsCallminerCogitoCrestaObservaTerms of ServiceService Level Agreement & Support ServicesTerms CUECBalto Software MSAPrivacy Policy Webinars Have Winning Conversations at Enterprise Scale – RingCentral + Balto May 24, 2022May 24, 2022 Time to Read 1 minute Create Superstar Reps and Improve Agent Engagement with Real-Time Guidance May 11, 2022May 19, 2022 Time to Read 1 minute Boost Agent Performance by Scaling Excellent Conversations with AI April 19, 2022May 19, 2022 Time to Read 1 minute How to Coach ONCE and WIN March 2, 2022May 19, 2022 Time to Read 1 minute 30 x 30 | How to Improve Your Home Services Solar Contact and Conversion Rate by 30% May 21, 2021May 19, 2022 Time to Read 1 minute How National General Insurance Improved Their Claims Department with Balto April 20, 2021May 19, 2022 Time to Read 1 minute How National General Insurance Improved Sales with Balto April 20, 2021May 19, 2022 Time to Read 1 minute National General Results April 13, 2021May 19, 2022 Time to Read 1 minute Why National General Chose Balto’s Real-Time Guidance April 13, 2021May 19, 2022 Time to Read 1 minute Working With Balto – AmTrust April 12, 2021May 19, 2022 Time to Read 1 minute AmTrust Pilot Results March 3, 2021May 19, 2022 Time to Read 1 minute How AmTrust Uses Balto March 3, 2021May 19, 2022 Time to Read 1 minute The Benefits AmTrust Got From Balto March 3, 2021May 19, 2022 Time to Read 1 minute Overcoming Stalls and Objections February 3, 2021May 19, 2022 Time to Read 1 minute How National General Insurance Used Real-Time Guidance to Impact Sales Conversions & Audit Scores January 21, 2021May 19, 2022 Time to Read 1 minute AmTrust Customer Story with Balto: Improving Agent & Customer Experiences with Real-Time Guidance January 7, 2021May 19, 2022 Time to Read 1 minute How Agency Leaders are Preparing Now for 2021’s Debt Landscape November 18, 2020May 19, 2022 Time to Read 1 minute Connecting & Collecting for Work from Home September 16, 2020May 19, 2022 Time to Read 1 minute Using A.I. Technology to Collect More and Negotiate with Empathy September 11, 2020May 19, 2022 Time to Read 1 minute Case Studies Accelerated Receivables Solutions Shifts Risk To Reward With Balto’s Real-Time Guidance May 19, 2022May 23, 2022 Time to Read 3 minutes Balto Flattens the Learning Curve and Increases Revenue for Arsenal Business Growth May 17, 2022May 20, 2022 Time to Read 3 minutes 3BG Scales Sales Expertise and Gets Agents Up and Running Quickly with Balto Real-Time Guidance May 11, 2022May 23, 2022 Time to Read 4 minutes Mylo Levels Up Remote Agents and Improves Sales With Balto March 16, 2022May 17, 2022 Time to Read 3 minutes Expo Home Improvements Unlocks the Incredible Impact of Real-Time QA Tracking with Balto March 8, 2022May 5, 2022 Time to Read 3 minutes Billing Provider UGA Finds New Strides With Balto Real-Time Coaching February 25, 2022May 5, 2022 Time to Read 3 minutes How to Ditch Call Mining with Real-Time Coaching: Accelerated Receivables Solutions January 13, 2022May 5, 2022 Time to Read 2 minutes World-Class Customer Service Drives Insurance Companies Forward January 1, 2022May 19, 2022 Time to Read 5 minutes Why UGA Finance Agents Don’t Rely on Managers to Answer Questions January 1, 2022May 5, 2022 Time to Read 3 minutes UGA Nets Tangible Gains Through Real-Time Quality Assurance Partnership With Balto January 1, 2022May 5, 2022 Time to Read 3 minutes Transforming Sales, QA, and Customer Service with Balto January 1, 2022May 5, 2022 Time to Read 6 minutes ONLINE Information Services Uses Balto For More Effective Onboarding & Collections Calls January 1, 2022May 10, 2022 Time to Read 4 minutes National General Closes More Quotes and Lowers AHT With Balto January 1, 2022May 5, 2022 Time to Read 5 minutes How One Script Update Won 25% More Competitor Objections January 1, 2022May 5, 2022 Time to Read 2 minutes Case Study: Changing Insurance Conversations January 1, 2022May 5, 2022 Time to Read 1 minute From 30 Compliance Violations to 1: Midwest Fidelity December 2, 2021May 5, 2022 Time to Read 3 minutes How a Notification Reduced Weak Language by 86% in 30 Days October 1, 2021May 19, 2022 Time to Read 2 minutes How Michael McMillan Uses Real-Time Insights to Keep His BPO Indispensable September 16, 2021May 19, 2022 Time to Read 3 minutes How National General Cut 53 Seconds Off Their AHT by Ditching PDFs August 27, 2021May 5, 2022 Time to Read 3 minutes How Better Discovery Questions Led to 16% More Sales for National General August 27, 2021May 19, 2022 Time to Read 3 minutes What Started with QA Ended with 20% Higher Conversions August 5, 2021May 5, 2022 Time to Read 3 minutes Research What Do Consumers Think About AI? May 17, 2022May 26, 2022 Time to Read 4 minutes 2 Out of 3 Contact Center Agents Want to Change Their Script May 2, 2022May 19, 2022 Time to Read 9 minutes How Contact Center Size Impacts Manager Coaching Methods April 18, 2022May 19, 2022 Time to Read 11 minutes Contact Center Attrition: What Agents Want in 2022 March 29, 2022May 19, 2022 Time to Read 22 minutes Where Do Contact Center Workers See Themselves in 5 Years? March 17, 2022May 19, 2022 Time to Read 10 minutes Missing Cents: Gender Pay Gaps in the Contact Center March 4, 2022May 19, 2022 Time to Read 17 minutes Contact Center Agents & The Dream of Self-Employment February 25, 2022May 19, 2022 Time to Read 7 minutes 7 Industry Insights for the Contact Center February 15, 2022May 19, 2022 Time to Read 13 minutes In-Person or Virtual? 6 Surprising Findings About Remote Work at Contact Centers February 8, 2022May 26, 2022 Time to Read 1 minute Key Factors to Agent Retention: Career Motivations in the Contact Center February 1, 2022May 19, 2022 Time to Read 7 minutes What an Employee’s Age Says About Their Goals in the Contact Center January 21, 2022May 19, 2022 Time to Read 10 minutes We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working. October 22, 2021May 18, 2022 Time to Read 7 minutes 2021 Contact Center Agent Survey Report January 11, 2021April 14, 2022 Time to Read 2 minutes Blog Posts Lazy AI in the Contact Center Part 2: Neglecting Agent Experience May 27, 2022May 27, 2022 Time to Read 6 minutes Tech Talk: Rapid Model Iteration and Training with Balto AI Hub May 26, 2022May 26, 2022 Time to Read 3 minutes Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity May 25, 2022May 26, 2022 Time to Read 3 minutes Call Center Coaching Guide: Challenges, Tips, and Solutions May 23, 2022May 24, 2022 Time to Read 5 minutes Fix-It Friday: Onboarding Agents Takes Too Long May 20, 2022May 24, 2022 Time to Read 5 minutes Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks May 18, 2022May 20, 2022 Time to Read 3 minutes KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers May 13, 2022May 26, 2022 Time to Read 6 minutes Lazy AI in the Contact Center Part 1: How Sales Outcomes Suffer May 12, 2022May 20, 2022 Time to Read 6 minutes Balto Joins Talkdesk AppConnect Marketplace May 11, 2022May 19, 2022 Time to Read 2 minutes Challenge Old Ideas, Solve Problems: Sales Tips from Rob Westervelt May 10, 2022May 10, 2022 Time to Read 4 minutes Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition May 10, 2022May 10, 2022 Time to Read 4 minutes Fix-It Friday: How Can I Encourage Agents to Stay on Script? May 6, 2022May 10, 2022 Time to Read 6 minutes KPI Series: Measuring and Improving QA Scores in Contact Centers May 6, 2022May 10, 2022 Time to Read 5 minutes A 10-Step Action Plan for Combating Contact Center Attrition May 4, 2022May 10, 2022 Time to Read 6 minutes Industry Intelligence Playbook Insights: How to Set Appointments That Stick April 29, 2022May 10, 2022 Time to Read 4 minutes KPI Series: The Importance of Conversion Rates and How to Improve Them April 27, 2022April 28, 2022 Time to Read 5 minutes Fix-It Friday: How to Help Agents Overcome Objections April 22, 2022May 5, 2022 Time to Read 6 minutes 3 Ways to Eliminate Agent Mistakes on Calls April 21, 2022April 26, 2022 Time to Read 6 minutes KPI Series: How to Measure CSAT and How to Improve Your CSAT Scores April 20, 2022April 20, 2022 Time to Read 4 minutes KPI Series: Reducing Contact Center Agent Ramp Time April 16, 2022April 19, 2022 Time to Read 4 minutes One No Closer to a Yes: Sales Tips from Carlos Ribera Zankiz April 12, 2022April 19, 2022 Time to Read 3 minutes Fix-It Friday: How Can I Stop Re-Coaching Agents? April 8, 2022April 22, 2022 Time to Read 5 minutes KPI Series: Reduce Your Average Handle Time (AHT) April 4, 2022April 26, 2022 Time to Read 4 minutes Enhancing Human Communication with AI: How It’s Done and Why It Matters March 30, 2022April 19, 2022 Time to Read 4 minutes Ways AI Uncovers Opportunities for Retailers March 28, 2022April 19, 2022 Time to Read 3 minutes Tips to Narrow the Wage Gap in the Contact Center March 24, 2022April 20, 2022 Time to Read 3 minutes 6 Things All Successful Sales Calls Have in Common March 23, 2022April 19, 2022 Time to Read 3 minutes Balto COO Chris Kontes Talks Challenges, Company Culture, and the Future March 22, 2022April 19, 2022 Time to Read 4 minutes How to Ensure Top-Performing Agents Are Recognized March 21, 2022April 19, 2022 Time to Read 3 minutes One and Done: How to Effectively Coach Agents the First Time March 18, 2022April 19, 2022 Time to Read 5 minutes Balto Leads the Contact Center Market in Real-Time Guidance with 150+ Customers March 17, 2022April 13, 2022 Time to Read 2 minutes 3 Crucial Soft Skills for Contact Center Coaching and Leadership March 15, 2022April 19, 2022 Time to Read 3 minutes Why Contact Centers Must Create a Company Culture That Nurtures Agent Independence March 11, 2022April 19, 2022 Time to Read 4 minutes Balto Gives Users Access to Powerful Real-Time Guidance Platform, Announces Availability in RingCentral App Gallery March 10, 2022April 26, 2022 Time to Read 3 minutes The Top 9 KPIs High-Performing Contact Centers Measure March 9, 2022May 25, 2022 Time to Read 5 minutes Balto CEO Talks About How AI is Revolutionizing Call Centers March 4, 2022April 19, 2022 Time to Read 4 minutes How Contact Center Demographics Can (and Should) Influence Leadership Tactics March 2, 2022April 19, 2022 Time to Read 4 minutes Balto Improves Real-Time Guidance With Intent-Based Voice Processing March 2, 2022April 21, 2022 Time to Read 2 minutes Why Contact Centers Can’t Keep Scoring Only 1% of Their Calls February 28, 2022April 21, 2022 Time to Read 3 minutes 3 Ways to Improve Contact Center Agent Retention That Actually Work February 28, 2022April 21, 2022 Time to Read 4 minutes Balto Announces New Seamless Integration with 8×8 February 24, 2022April 21, 2022 Time to Read 2 minutes 5 Negotiation Tips to Improve CSAT in Collections February 23, 2022April 21, 2022 Time to Read 4 minutes Balto CEO Marc Bernstein Named to 2022 St. Louis Titan 100 List February 22, 2022April 21, 2022 Time to Read 3 minutes 3 Surprising Findings About Remote Work at Contact Centers February 18, 2022April 21, 2022 Time to Read 4 minutes 4 Ways Contact Centers Can Reverse Notoriously Poor Customer Experiences February 14, 2022April 21, 2022 Time to Read 4 minutes Balto and NobelBiz Partnership Aims to Improve the Contact Center Ecosystem February 11, 2022April 26, 2022 Time to Read 2 minutes Building Balto: Lessons Learned While Crafting Quality Conversations February 4, 2022April 21, 2022 Time to Read 5 minutes Balto Recognized As 2022 Best Place to Work By Purpose Jobs January 27, 2022April 21, 2022 Time to Read 2 minutes eLearning in the Contact Center: A Solution for Remote Coaching Challenges January 26, 2022April 27, 2022 Time to Read 3 minutes With Balto Academy, Balto Makes it Easier Than Ever to Be a Real-Time Expert January 24, 2022April 21, 2022 Time to Read 3 minutes Balto Invests in Contact Center Research With The Conversation Excellence Lab January 19, 2022April 21, 2022 Time to Read 2 minutes Balto Wrap-up: Celebrating 2021 and Planning for an Even Bigger 2022 January 13, 2022April 21, 2022 Time to Read 5 minutes Balto Becomes First to Guide 100 Million Conversations in Real-Time January 11, 2022April 26, 2022 Time to Read 3 minutes Is the Contact Center Becoming a Profit Center? January 3, 2022April 26, 2022 Time to Read 3 minutes What Does the Contact Center of 2030 Look Like? December 13, 2021April 27, 2022 Time to Read 24 minutes An Agent Explains Why He’s Happy At Work — With Anonymous November 10, 2021April 26, 2022 Time to Read 4 minutes Organizations That Train Themselves with Adam Lupu of Startwise October 28, 2021April 26, 2022 Time to Read 4 minutes The 7 Step Process to Sell More Insurance October 12, 2021April 26, 2022 Time to Read 2 minutes Zing Health-Balto Partnership Gets Medicare Questions Answered October 9, 2021April 26, 2022 Time to Read 4 minutes Debunking The Top 5 Objections to Trying Balto October 1, 2021April 26, 2022 Time to Read 3 minutes Why QA Teams Need to Bring Their Process Into Real-Time September 24, 2021April 26, 2022 Time to Read 3 minutes Why Conversation Excellence is the New Normal for Contact Centers September 24, 2021April 26, 2022 Time to Read 4 minutes Championing the Bold: Arch Grants Company Balto Raises $37.5 Million in Series B Funding September 7, 2021April 27, 2022 Time to Read 3 minutes Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers August 19, 2021April 26, 2022 Time to Read 3 minutes Balto Announces End to QA & Coaching as We Know It August 5, 2021April 26, 2022 Time to Read 3 minutes Balto Named a Gartner Cool Vendor in CRM Customer Service and Support June 4, 2021April 26, 2022 Time to Read 2 minutes How Three Sales Teams Leveled Up With Real-Time Guidance May 17, 2021April 26, 2022 Time to Read 5 minutes The 30% Myth: A Hot Take on Close Rates May 14, 2021April 26, 2022 Time to Read 6 minutes Why Sales Leaders Shouldn’t Be Worried About The Biggest Mistakes May 3, 2021April 26, 2022 Time to Read 3 minutes Why Your Insurance Agents Don’t Sell As Much As They Could March 18, 2021April 26, 2022 Time to Read 3 minutes 5 Reasons Why Your Sales Force Should Always Be Closing March 12, 2021April 26, 2022 Time to Read 5 minutes Conversation Intelligence Leader Balto Secures $10 Million Series A Funding October 15, 2020April 26, 2022 Time to Read 3 minutes Ensure Compliance with Call Quality Parameters March 7, 2020April 27, 2022 Time to Read 6 minutes Best Practices for De-Escalating a Call January 27, 2020April 26, 2022 Time to Read 8 minutes 5 Killer Strategies for Creating Urgency in Sales July 7, 2019April 26, 2022 Time to Read 6 minutes Is It Time to Update Your Call Quality Monitoring Parameters? April 22, 2019April 26, 2022 Time to Read 7 minutes Create An Effective Call Quality Monitoring Checklists April 22, 2019April 26, 2022 Time to Read 5 minutes Coaching Call Center Agents: Best Practices April 22, 2019April 26, 2022 Time to Read 9 minutes Boost Revenue with Balto’s Call Software for Call Centers April 22, 2019April 26, 2022 Time to Read 7 minutes 13 Phone Selling Techniques and Tips to Rapidly Improve Sales Calls April 22, 2019April 26, 2022 Time to Read 3 minutes Call Center Coaching: A Must for Every Company April 18, 2019April 26, 2022 Time to Read 7 minutes Balto Perfects Call Quality Monitoring Solution April 18, 2019April 27, 2022 Time to Read 7 minutes Sales Tips and Tricks – Value Confirmation Questions April 5, 2019April 26, 2022 Time to Read 1 minute Sales Tips and Tricks – Overcome Sales Objections with AIOA April 5, 2019April 26, 2022 Time to Read 1 minute What is Real-Time Speech Analytics? March 19, 2019April 26, 2022 Time to Read 7 minutes What is Real-Time Speech Analytics For Collections? March 8, 2019April 26, 2022 Time to Read 4 minutes Soft Selling in Hard World – Using Effective Probing Questions to Improve Sales Conversations March 5, 2019April 26, 2022 Time to Read 5 minutes Demand Pages Call Center Scripting SoftwareCustomer Service SkillsCall Center SoftwareCall Center ManagementContact Center SoftwareSales CoachingCall Center Compliance
Have Winning Conversations at Enterprise Scale – RingCentral + Balto May 24, 2022May 24, 2022 Time to Read 1 minute
Create Superstar Reps and Improve Agent Engagement with Real-Time Guidance May 11, 2022May 19, 2022 Time to Read 1 minute
Boost Agent Performance by Scaling Excellent Conversations with AI April 19, 2022May 19, 2022 Time to Read 1 minute
30 x 30 | How to Improve Your Home Services Solar Contact and Conversion Rate by 30% May 21, 2021May 19, 2022 Time to Read 1 minute
How National General Insurance Improved Their Claims Department with Balto April 20, 2021May 19, 2022 Time to Read 1 minute
How National General Insurance Improved Sales with Balto April 20, 2021May 19, 2022 Time to Read 1 minute
Why National General Chose Balto’s Real-Time Guidance April 13, 2021May 19, 2022 Time to Read 1 minute
How National General Insurance Used Real-Time Guidance to Impact Sales Conversions & Audit Scores January 21, 2021May 19, 2022 Time to Read 1 minute
AmTrust Customer Story with Balto: Improving Agent & Customer Experiences with Real-Time Guidance January 7, 2021May 19, 2022 Time to Read 1 minute
How Agency Leaders are Preparing Now for 2021’s Debt Landscape November 18, 2020May 19, 2022 Time to Read 1 minute
Using A.I. Technology to Collect More and Negotiate with Empathy September 11, 2020May 19, 2022 Time to Read 1 minute
Accelerated Receivables Solutions Shifts Risk To Reward With Balto’s Real-Time Guidance May 19, 2022May 23, 2022 Time to Read 3 minutes
Balto Flattens the Learning Curve and Increases Revenue for Arsenal Business Growth May 17, 2022May 20, 2022 Time to Read 3 minutes
3BG Scales Sales Expertise and Gets Agents Up and Running Quickly with Balto Real-Time Guidance May 11, 2022May 23, 2022 Time to Read 4 minutes
Mylo Levels Up Remote Agents and Improves Sales With Balto March 16, 2022May 17, 2022 Time to Read 3 minutes
Expo Home Improvements Unlocks the Incredible Impact of Real-Time QA Tracking with Balto March 8, 2022May 5, 2022 Time to Read 3 minutes
Billing Provider UGA Finds New Strides With Balto Real-Time Coaching February 25, 2022May 5, 2022 Time to Read 3 minutes
How to Ditch Call Mining with Real-Time Coaching: Accelerated Receivables Solutions January 13, 2022May 5, 2022 Time to Read 2 minutes
World-Class Customer Service Drives Insurance Companies Forward January 1, 2022May 19, 2022 Time to Read 5 minutes
Why UGA Finance Agents Don’t Rely on Managers to Answer Questions January 1, 2022May 5, 2022 Time to Read 3 minutes
UGA Nets Tangible Gains Through Real-Time Quality Assurance Partnership With Balto January 1, 2022May 5, 2022 Time to Read 3 minutes
Transforming Sales, QA, and Customer Service with Balto January 1, 2022May 5, 2022 Time to Read 6 minutes
ONLINE Information Services Uses Balto For More Effective Onboarding & Collections Calls January 1, 2022May 10, 2022 Time to Read 4 minutes
National General Closes More Quotes and Lowers AHT With Balto January 1, 2022May 5, 2022 Time to Read 5 minutes
How One Script Update Won 25% More Competitor Objections January 1, 2022May 5, 2022 Time to Read 2 minutes
From 30 Compliance Violations to 1: Midwest Fidelity December 2, 2021May 5, 2022 Time to Read 3 minutes
How a Notification Reduced Weak Language by 86% in 30 Days October 1, 2021May 19, 2022 Time to Read 2 minutes
How Michael McMillan Uses Real-Time Insights to Keep His BPO Indispensable September 16, 2021May 19, 2022 Time to Read 3 minutes
How National General Cut 53 Seconds Off Their AHT by Ditching PDFs August 27, 2021May 5, 2022 Time to Read 3 minutes
How Better Discovery Questions Led to 16% More Sales for National General August 27, 2021May 19, 2022 Time to Read 3 minutes
What Started with QA Ended with 20% Higher Conversions August 5, 2021May 5, 2022 Time to Read 3 minutes
2 Out of 3 Contact Center Agents Want to Change Their Script May 2, 2022May 19, 2022 Time to Read 9 minutes
How Contact Center Size Impacts Manager Coaching Methods April 18, 2022May 19, 2022 Time to Read 11 minutes
Contact Center Attrition: What Agents Want in 2022 March 29, 2022May 19, 2022 Time to Read 22 minutes
Where Do Contact Center Workers See Themselves in 5 Years? March 17, 2022May 19, 2022 Time to Read 10 minutes
Missing Cents: Gender Pay Gaps in the Contact Center March 4, 2022May 19, 2022 Time to Read 17 minutes
Contact Center Agents & The Dream of Self-Employment February 25, 2022May 19, 2022 Time to Read 7 minutes
In-Person or Virtual? 6 Surprising Findings About Remote Work at Contact Centers February 8, 2022May 26, 2022 Time to Read 1 minute
Key Factors to Agent Retention: Career Motivations in the Contact Center February 1, 2022May 19, 2022 Time to Read 7 minutes
What an Employee’s Age Says About Their Goals in the Contact Center January 21, 2022May 19, 2022 Time to Read 10 minutes
We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working. October 22, 2021May 18, 2022 Time to Read 7 minutes
Lazy AI in the Contact Center Part 2: Neglecting Agent Experience May 27, 2022May 27, 2022 Time to Read 6 minutes
Tech Talk: Rapid Model Iteration and Training with Balto AI Hub May 26, 2022May 26, 2022 Time to Read 3 minutes
Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity May 25, 2022May 26, 2022 Time to Read 3 minutes
Call Center Coaching Guide: Challenges, Tips, and Solutions May 23, 2022May 24, 2022 Time to Read 5 minutes
Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks May 18, 2022May 20, 2022 Time to Read 3 minutes
KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers May 13, 2022May 26, 2022 Time to Read 6 minutes
Lazy AI in the Contact Center Part 1: How Sales Outcomes Suffer May 12, 2022May 20, 2022 Time to Read 6 minutes
Challenge Old Ideas, Solve Problems: Sales Tips from Rob Westervelt May 10, 2022May 10, 2022 Time to Read 4 minutes
Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition May 10, 2022May 10, 2022 Time to Read 4 minutes
Fix-It Friday: How Can I Encourage Agents to Stay on Script? May 6, 2022May 10, 2022 Time to Read 6 minutes
KPI Series: Measuring and Improving QA Scores in Contact Centers May 6, 2022May 10, 2022 Time to Read 5 minutes
A 10-Step Action Plan for Combating Contact Center Attrition May 4, 2022May 10, 2022 Time to Read 6 minutes
Industry Intelligence Playbook Insights: How to Set Appointments That Stick April 29, 2022May 10, 2022 Time to Read 4 minutes
KPI Series: The Importance of Conversion Rates and How to Improve Them April 27, 2022April 28, 2022 Time to Read 5 minutes
Fix-It Friday: How to Help Agents Overcome Objections April 22, 2022May 5, 2022 Time to Read 6 minutes
KPI Series: How to Measure CSAT and How to Improve Your CSAT Scores April 20, 2022April 20, 2022 Time to Read 4 minutes
KPI Series: Reducing Contact Center Agent Ramp Time April 16, 2022April 19, 2022 Time to Read 4 minutes
One No Closer to a Yes: Sales Tips from Carlos Ribera Zankiz April 12, 2022April 19, 2022 Time to Read 3 minutes
Enhancing Human Communication with AI: How It’s Done and Why It Matters March 30, 2022April 19, 2022 Time to Read 4 minutes
Tips to Narrow the Wage Gap in the Contact Center March 24, 2022April 20, 2022 Time to Read 3 minutes
6 Things All Successful Sales Calls Have in Common March 23, 2022April 19, 2022 Time to Read 3 minutes
Balto COO Chris Kontes Talks Challenges, Company Culture, and the Future March 22, 2022April 19, 2022 Time to Read 4 minutes
How to Ensure Top-Performing Agents Are Recognized March 21, 2022April 19, 2022 Time to Read 3 minutes
One and Done: How to Effectively Coach Agents the First Time March 18, 2022April 19, 2022 Time to Read 5 minutes
Balto Leads the Contact Center Market in Real-Time Guidance with 150+ Customers March 17, 2022April 13, 2022 Time to Read 2 minutes
3 Crucial Soft Skills for Contact Center Coaching and Leadership March 15, 2022April 19, 2022 Time to Read 3 minutes
Why Contact Centers Must Create a Company Culture That Nurtures Agent Independence March 11, 2022April 19, 2022 Time to Read 4 minutes
Balto Gives Users Access to Powerful Real-Time Guidance Platform, Announces Availability in RingCentral App Gallery March 10, 2022April 26, 2022 Time to Read 3 minutes
The Top 9 KPIs High-Performing Contact Centers Measure March 9, 2022May 25, 2022 Time to Read 5 minutes
Balto CEO Talks About How AI is Revolutionizing Call Centers March 4, 2022April 19, 2022 Time to Read 4 minutes
How Contact Center Demographics Can (and Should) Influence Leadership Tactics March 2, 2022April 19, 2022 Time to Read 4 minutes
Balto Improves Real-Time Guidance With Intent-Based Voice Processing March 2, 2022April 21, 2022 Time to Read 2 minutes
Why Contact Centers Can’t Keep Scoring Only 1% of Their Calls February 28, 2022April 21, 2022 Time to Read 3 minutes
3 Ways to Improve Contact Center Agent Retention That Actually Work February 28, 2022April 21, 2022 Time to Read 4 minutes
Balto Announces New Seamless Integration with 8×8 February 24, 2022April 21, 2022 Time to Read 2 minutes
5 Negotiation Tips to Improve CSAT in Collections February 23, 2022April 21, 2022 Time to Read 4 minutes
Balto CEO Marc Bernstein Named to 2022 St. Louis Titan 100 List February 22, 2022April 21, 2022 Time to Read 3 minutes
3 Surprising Findings About Remote Work at Contact Centers February 18, 2022April 21, 2022 Time to Read 4 minutes
4 Ways Contact Centers Can Reverse Notoriously Poor Customer Experiences February 14, 2022April 21, 2022 Time to Read 4 minutes
Balto and NobelBiz Partnership Aims to Improve the Contact Center Ecosystem February 11, 2022April 26, 2022 Time to Read 2 minutes
Building Balto: Lessons Learned While Crafting Quality Conversations February 4, 2022April 21, 2022 Time to Read 5 minutes
Balto Recognized As 2022 Best Place to Work By Purpose Jobs January 27, 2022April 21, 2022 Time to Read 2 minutes
eLearning in the Contact Center: A Solution for Remote Coaching Challenges January 26, 2022April 27, 2022 Time to Read 3 minutes
With Balto Academy, Balto Makes it Easier Than Ever to Be a Real-Time Expert January 24, 2022April 21, 2022 Time to Read 3 minutes
Balto Invests in Contact Center Research With The Conversation Excellence Lab January 19, 2022April 21, 2022 Time to Read 2 minutes
Balto Wrap-up: Celebrating 2021 and Planning for an Even Bigger 2022 January 13, 2022April 21, 2022 Time to Read 5 minutes
Balto Becomes First to Guide 100 Million Conversations in Real-Time January 11, 2022April 26, 2022 Time to Read 3 minutes
What Does the Contact Center of 2030 Look Like? December 13, 2021April 27, 2022 Time to Read 24 minutes
An Agent Explains Why He’s Happy At Work — With Anonymous November 10, 2021April 26, 2022 Time to Read 4 minutes
Organizations That Train Themselves with Adam Lupu of Startwise October 28, 2021April 26, 2022 Time to Read 4 minutes
Zing Health-Balto Partnership Gets Medicare Questions Answered October 9, 2021April 26, 2022 Time to Read 4 minutes
Why QA Teams Need to Bring Their Process Into Real-Time September 24, 2021April 26, 2022 Time to Read 3 minutes
Why Conversation Excellence is the New Normal for Contact Centers September 24, 2021April 26, 2022 Time to Read 4 minutes
Championing the Bold: Arch Grants Company Balto Raises $37.5 Million in Series B Funding September 7, 2021April 27, 2022 Time to Read 3 minutes
Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers August 19, 2021April 26, 2022 Time to Read 3 minutes
Balto Announces End to QA & Coaching as We Know It August 5, 2021April 26, 2022 Time to Read 3 minutes
Balto Named a Gartner Cool Vendor in CRM Customer Service and Support June 4, 2021April 26, 2022 Time to Read 2 minutes
How Three Sales Teams Leveled Up With Real-Time Guidance May 17, 2021April 26, 2022 Time to Read 5 minutes
Why Sales Leaders Shouldn’t Be Worried About The Biggest Mistakes May 3, 2021April 26, 2022 Time to Read 3 minutes
Why Your Insurance Agents Don’t Sell As Much As They Could March 18, 2021April 26, 2022 Time to Read 3 minutes
5 Reasons Why Your Sales Force Should Always Be Closing March 12, 2021April 26, 2022 Time to Read 5 minutes
Conversation Intelligence Leader Balto Secures $10 Million Series A Funding October 15, 2020April 26, 2022 Time to Read 3 minutes
Is It Time to Update Your Call Quality Monitoring Parameters? April 22, 2019April 26, 2022 Time to Read 7 minutes
Create An Effective Call Quality Monitoring Checklists April 22, 2019April 26, 2022 Time to Read 5 minutes
Boost Revenue with Balto’s Call Software for Call Centers April 22, 2019April 26, 2022 Time to Read 7 minutes
13 Phone Selling Techniques and Tips to Rapidly Improve Sales Calls April 22, 2019April 26, 2022 Time to Read 3 minutes
Sales Tips and Tricks – Value Confirmation Questions April 5, 2019April 26, 2022 Time to Read 1 minute
Sales Tips and Tricks – Overcome Sales Objections with AIOA April 5, 2019April 26, 2022 Time to Read 1 minute
What is Real-Time Speech Analytics For Collections? March 8, 2019April 26, 2022 Time to Read 4 minutes
Soft Selling in Hard World – Using Effective Probing Questions to Improve Sales Conversations March 5, 2019April 26, 2022 Time to Read 5 minutes
