Empower Agents to Close More Sales
Give Every Agent the Words That Sell
No more saying the wrong things in make-or-break moments. Guide every agent to sell like your top performers.
Balto’s Dynamic Prompts show agents the best discovery questions and rebuttals – exactly when they need them
Real-Time Coaching instantly alerts managers for critical moments, allowing them to guide agents live on the call
Coach All Agents Without Lifting a Finger
That means ramping new reps faster — and making all reps a little better with every call they make.
Balto’s Checklist reminds agents to always hit the basics
Notifications train out bad habits right in the moment
Real-Time QA automatically scores 100% of calls and helps managers identify the root cause of lost revenue
Measure What Works and Scale It Instantly
No more guessing — make your message better every day.
Real-Time QA automatically scores calls with less than five minutes of setup
Balto’s Win Rate Analysis lets you test phrases against each other and automatically shows agents the winning option
Dashboards show you what’s winning calls so you can scale it to all agents instantly
Drive real business outcomes with Real-Time.
Drive real business outcomes with Real-Time.
“Knocked OUR Socks off”
Drive real business outcomes with Real-Time.
“Knocked OUR Socks off”
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Increase in CSAT
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Increase in CSAT
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Fewer Holds
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Faster Ramp Rate
Agents can try out different talk tracks to highlight their individual strengths. Balto rewards creativity by scaling successful variations out to the rest of the team so you can share what works at the push of a button.
Balto’s AI takes the guesswork out of scaling your talk track and helps you stay ahead of the curve by crowdsourcing what works, testing it out, and making recommendations on how you can strengthen your calls.
Motivate your agents with Balto’s gamification features, including targeted challenges and badges that create powerful engagement opportunities.