CallMiner, But in Real-Time: Balto

We heard you’re looking for a CallMiner Alternative

  • Due diligence before signing?
  • Not sure if they’re the right fit anymore?
  • Just curious how CallMiner works?

Let’s compare CallMiner and Real-Time Guidance – Skip To –

Before You Keep Researching, Consider This

Allow us to make an assumption. You’re not here because you want more analytics. You’re here because you want to improve the business. Sell more. Make customers happier. To find insights in the conversations your agents are having.

The best insights, you’ll act on. When you do, you’ve made the business better. You’ve turned the insight into value.

But most of your insights land on a shelf.

You’ve only got so many hours in a day, after all. Also on that shelf: Insights from your coworkers. And those of your supervisors. Yep, those of your agents, too. The shelves are stacked to the ceiling with insights you’re not acting on.

So why pile on more insights – when you could be out there taking action? Your biggest opportunity isn’t to be all-knowing. It’s taking action. It’s seeing an opportunity, and rolling it out to your team. That’s where you sell more, make customers happier and transform your business.

Balto or not – real-time technologies are the fastest way to start acting on insights, at scale. Learn more about how real-time works below.

Before You Keep Researching, Consider This

CallMinerBalto (Real-Time Guidance)
What You GetDeep insights about customer interactionsEvery agent saying the right thing, on every single call
How it’s doneAnalyzes conversations and provides in-depth insights. Organizations rely on managers, supervisors and agents to act on the insight.Listens to the conversation and guides the agent in real-time. Organizations can roll out changes to all agents at the push of a button.
Processing TimeHoursInstant (Real-Time)
ChannelsVoice, chat, emailVoice
PricingData consumption pricing / Minimum investmest of $60kPer-agent pricing / No minimum investment
Setup Time?30-45 days
CustomizabilityRequires knowledge of syntaxNo code or syntax needed

See It In Action

See why people switched from CallMiner to Balto’s Real-Time Guidance

How Real-Time Guidance Works

Get your agents saying the right thing on every call

  • Ensure your most important statements are delivered with checklists
  • Coach out bad behavior with notifications
  • Guide agents in critical moments with dynamic prompts

See what’s working and what isn’t

  • Automatically know what leads to more revenue with win rate analysis
  • Know what’s happening on 100% of calls with agent performance dashboards
  • Track trends that lead to transformation with trend analysis

Systematically Improve Results Across Your Contact Center

Increase Conversion Rates

Of Calls Analyzed

Faster Customer Service


Balto G2 Reviews

CallMiner G2 Reviews