Balto Articles
What is Real-Time Speech Analytics For Collections?
As real-time speech analytics becomes increasingly popular in collections, we wanted to outline the key reasons agencies evaluate it. As a little background, people use real-time speech analytics to mean two different things. In some cases, real-time speech analytics refers to reporting or dashboards that update instantly. These dashboards are intended for manager review and are generally not collector-facing. At Balto, we use this term to describe solutions that provide suggestions live in-call, before the call results ever make it to a dashboard. The ability to guide calls as they occur is the pillar of real-time speech solutions like Balto. Here are the top four reasons collection agency owners approach Balto to implement real-time speech analytics in their organizations
