Contact Center Compliance
Let AI uncover and organize contact center compliance issues for you.
Scan 100% Of Conversations
AI flags legal issues and compliance alerts in a single inbox.
Rapid Fire Reviews
Accept, decline, reject, and escalate compliance issues rapid-fire.
Proactive Alerts
AI flags compliance risks during live conversations, giving agents the chance to course-correct on the spot.
Call Context & Accountability
Jump to key moments, review recordings and transcripts, and collaborate through shared notes.
All of your compliance risks in one place
Screen Capture
Capture agents’ workflows, record as many screens as the agent has up and synchronize audio and visual in one easy interface.
Anchor Points
Capture rare moments that don’t fit your normal compliance rules—clearly marked and ready for human review.
Redaction
Automatically mask sensitive call data, transcripts, and screen recordings to protect privacy and comply with regulations.
Explore Balto’s AI Workforce
See Balto in Action
Solve your customers' problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
What You’ll Get
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Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
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Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
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Instantly view insights on the trends driving your business, ready for you out of the box.
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QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.