Generative AI has emerged as a massive value-generator for contact centers. At its core, generative AI is a form of artificial intelligence that can generate text or other output. It is a force multiplier, saving hours on manual work so your team can focus on the important things: delivering excellent customer service and prospect experiences.

The best generative AI is trained on your contact center’s unique data to deliver tailored, clear insights that translate into better decisions for your teams. Generative AI capabilities keep humans in the loop, working hard to bring you the answers and insights you need, when you need them.

‍Check out this free e-book to learn:‍

• What is generative AI
• Examples of generative AI technology in contact centers
• How to use AI to find insights instantly
• Why generative AI is table stakes for contact centers