Generative AI Works Hard For Your Contact Center
Transform your contact center with increased efficiency and unbeatable customer experiences powered by generative AI.
What is Generative AI?
Generative AI is a form of artificial intelligence that can generate text outputs and more. It is a force multiplier, saving you and your team hours of manual work, so you can focus on what matters: delivering exceptional customer and prospect experiences.
The best generative AI is trained on your contact center’s unique context to bring you the tailored, clear insights you need, when you need them.
How Can Generative AI Transform Your Contact Center?
Answers in an instant
Ask BaltoGPT anything you want to know. This generative AI sidekick analyzes conversations instantly and answers questions about your contact center at scale, giving you the ability to take action when it matters most.
Leaders can ask BaltoGPT questions like “How are conversions doing this quarter compared to last quarter?”
Managers can ask BaltoGPT questions like “Generate a customer coaching plan that highlights three strengths and three areas of improvement for each agent.”
Automate after-call work
Real-Time Notetaker automatically summarizes 100% of conversations, so agents don’t have to.
Automate time-consuming after-call work and generate thorough, compliant notes with a single click to empower agents and increase efficiency.
QA your way
Get the insights you want to achieve the outcomes you need.
QA Copilot enables users to autonomously score conversations using natural language criteria – without constraining limitations or templates.
Balto QA Copilot empowers QA teams, freeing them to focus on improving conversations, not scoring them.
Built With Trust In Mind
Safety and trust are the foundation of strong AI. See how other solutions stack up so you can make the best decision for your contact center.
Tried and True
Balto’s industry-leading AI has guided over 500M calls
Best-in-Class AI
Balto’s AI is trained by in-house PhDs and enabled by the most trusted names in AI
PCI, PHI, & PII
Balto automatically flags and redacts sensitive information
SOC II Type 2 Certified
Balto is SOC certified; privacy, security, and progress integrity are #1
HTTPS & TLS 1.2
All communication is encrypted & authenticated to ensure secure communication
256-Bit Encryption
All customer data is transferred and stored using bank-grade encryption
Web Vulnerability Scans
Balto proactively identifies and corrects potential vulnerabilities
Secure Data Storage
Balto uses state-of-the-art infrastructure to ensure security and confidentiality
Proven ROI For every use case
More Conversations
Higher CSAT
Lower AHT
Increase in Compliance
Recaptured Revenue
Balto’s Suite of Generative AI Tools
Watch this short commercial to see how Balto can help agents and managers be their best selves. Focus on conversations and let Balto do the rest.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
What You'll Get
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Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
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Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
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Instantly view insights on the trends driving your business, ready for you out of the box.
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QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.