Amazon Connect

Integrating Balto with Amazon Connect brings powerful real-time AI guidance to your contact center. The setup ensures Balto activates automatically during calls, providing your agents with the right support at the right moment, all while fitting seamlessly into your existing workflows.

To get started, your Balto Implementation Manager will guide you through setting up secure permissions in your AWS account and creating a simple connection between Balto and Amazon Connect using EventBridge. You’ll provide some basic details—like access credentials and a role for Balto to communicate with your system. Once that’s done, Balto handles the rest, ensuring your team is ready to benefit from tailored guidance and actionable insights as soon as calls start. It’s a streamlined way to empower your agents and elevate customer interactions.