Balto users have leveraged the power of AI and real-time
Integrating Balto with LiveVox enhances your contact center by delivering real-time AI guidance that activates automatically during calls and adapts to your workflows. The setup is straightforward and works seamlessly with LiveVox systems (version u15 or newer, with u17+ recommended).
To enable Balto, actions are configured in the LiveVox Agent Desktop to start guidance when a call begins and stop when a call ends. These settings ensure Balto tracks calls accurately and delivers timely support to your agents. The integration also includes automatic playbook switching, so agents always see the most relevant guidance based on campaign or service details. Balto’s team is here to guide you through the process, making sure your contact center gets the most out of this powerful tool.
Increase in sales
Increase in CSAT
Faster agent ramp time
Real-time visibility into calls
Quality assurance and compliance
