RingCX

Integrating Balto with RingCX ensures your agents get real-time AI guidance during every call. By setting up web services in the RingCX Admin Portal, Balto can automatically activate and deactivate based on call events, as well as track call outcomes for deeper insights. The process is straightforward, with your Balto Implementation Manager available to assist every step of the way.

To get started, configure three web services within RingCX: one for starting Balto when a call begins, another for stopping Balto when a call ends, and a third for sending call disposition data to Balto. These services are applied to the appropriate queues in your RingCX setup, ensuring Balto activates automatically for your agents across all relevant workflows. This integration also supports features like tracking dispositions and tailoring guidance to each call, creating a seamless and optimized experience for your team.