More Calls per Agent? Yes, Please
Stop taking agents off the phone for training. Instead, coach them automatically on every call, at scale.
That’s time back to your agents to make more calls. And to take a breather.
- Balto’s dynamic prompts automatically coach agents in crucial moments
- Notifications train out bad habits (and reinforce great ones)
Great Service = Fast Handle Times
When agents don’t know the answers, handle times go off the charts. And that’s never good news for your staffing forecast.
- Dynamic prompts instantly pop-up answers, avoiding holds and transfers
- Reminders push out product and company updates to every agent
Fully Automate QA
Ditch the spreadsheets, call recordings and spotty QA coverage. It’s time to get 100% visibility into calls without staffing up the QA department.
- Balto dashboards provide in-depth call analysis in real-time, for every call
- Post-call analyses surface coaching opportunities to managers and trainers
“Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward.”