Scale "Perfect" with Call Center AI Software
Use Call Center AI Software to Get Results
Scale perfect calls to everyone in your contact center
Balto listens to both sides of a conversation and shows agents the best things to say, live on every call.
Agents Consistently Perform at Their Best
New agent or seasoned expert: No more saying the wrong things in make-or-break moments.
- Nail the basics on every call.
- Ask better questions, listen more, and overcome objections.
- Go for the sale, every time.
Managers Know What’s Happening on 100% of Calls
Managers use Balto to hold their team accountable, ensure compliance, and give agents better coaching.
Managers Use Data to Break Records
Managers get data on exactly what’s working and what’s not and make changes across their entire contact center, with the push of a button.
More Data Means More Improvements
Agents get better coaching, managers ensure they’re using it, and use data to improve even more. This loop allows contact centers to continuously improve.
Why Real-Time Guidance?
The current system is broken.
No matter how much training you provide, your agents forget the right thing to say on a call. And, if you’re relying on post-call analytics, you’re always a few steps behind. Contact centers are turning to real-time guidance to deliver better results on every single call.
See how top contact centers use Balto
National General Closes More Quotes and Lowers AHT With Balto
Using Balto’s AI-powered real-time guidance solution, National General has streamlined calls, continued to make agents’ jobs easier and further improved the customer experience.
World-Class Customer Service Drives Insurance Companies Forward
This multinational insurance provider increased their CSAT scores, got triple-digit growth in survey completion rates, shorter and more effective calls, faster onboarding, and saved in QA costs.
ONLINE Information Services Uses Balto For More Effective Onboarding & Collections Calls
ONLINE Information Services Inc. turned to Balto’s to improve their compliance, training, and overall contact center operations.
Transforming Sales, QA, and Customer Service with Balto
After one of the largest flooring companies in the U.S tested Balto, their saves rate increased by 26.1%. In the first 3 months, Balto helped save $3.2 million dollars.
Changing Insurance Conversations
One of the largest health insurance companies in the country wanted to see how much Balto could impact their close rate. The Balto users had a 71% higher quote rate and a 132% higher close rate than Non-Balto users.
Improving Insurance Metrics with Balto
After setting up an A/B test and analyzing 10,000+ calls for a large insurance firm we found that the company saw a 15% increase in conversion rates and more.