Resources shared during the broadcast: How to Fix Onboarding, According to 400+ Contact Center Employees Is the Contact Center a Good Career? Tenured Agents Say Yes 2021 Contact Center Agent Survey Report Real-Time Notetaker Real-Time Coaching
The Real Reason Your Team Can’t End Difficult Calls — And How to Change ThatRead More The Real Reason Your Team Can’t End Difficult Calls — And How to Change That
Balto’s Spring Release: Coaching, Compliance, and InsightsRead More Balto’s Spring Release: Coaching, Compliance, and Insights
Is Your Contact Center Built for AI? The 5 Traits of High-Performing TeamsRead More Is Your Contact Center Built for AI? The 5 Traits of High-Performing Teams
Stop Working Like a Robot. Let AI Handle That.Read More Stop Working Like a Robot. Let AI Handle That.
Compliance is Your Secret Weapon: 5 Bold Moves to Drive Enrollment and Lead with DataRead More Compliance is Your Secret Weapon: 5 Bold Moves to Drive Enrollment and Lead with Data
How to Select Your First AI Projects w/ ConvosoRead More How to Select Your First AI Projects w/ Convoso
