Resources shared during the broadcast: How to Fix Onboarding, According to 400+ Contact Center Employees Is the Contact Center a Good Career? Tenured Agents Say Yes 2021 Contact Center Agent Survey Report Real-Time Notetaker Real-Time Coaching
AI in the Contact Center: Powering Agents or Risking Over-Automation? Time to Read 1 minute Read More AI in the Contact Center: Powering Agents or Risking Over-Automation?
The Future of Home Services: Merging Lead Intake Automation with Agent Empowerment Time to Read 1 minute Read More The Future of Home Services: Merging Lead Intake Automation with Agent Empowerment
QA Automation & Insights: How AI Is Fueling Call Centers Agents Time to Read 2 minutes Read More QA Automation & Insights: How AI Is Fueling Call Centers Agents
Revolutionize Quality Assurance with Balto’s QA Copilot Time to Read 2 minutes Read More Revolutionize Quality Assurance with Balto’s QA Copilot
Artificial Intelligence in the Contact Center: What AI Can and Can’t Do in 2024 Time to Read 1 minute Read More Artificial Intelligence in the Contact Center: What AI Can and Can’t Do in 2024
Balto QA Copilot: Using AI To Improve Conversations – featuring Bradley Metrock & John Walter of the Contact Center AI Association & Balto’s CEO, Marc Bernstein Time to Read 1 minute Read More Balto QA Copilot: Using AI To Improve Conversations – featuring Bradley Metrock & John Walter of the Contact Center AI Association & Balto’s CEO, Marc Bernstein