Resources shared during the broadcast:
- Download presentation slides from the webinar broadcast (PDF)
- Report: The Case for the Anti-Script
- Report: Contact Center Attrition – What Agents Want in 2022
- Report: We Surveyed 515 Contact Center Managers about Coaching. Conclusion: It’s Not Working.
- Report: Understanding Agent Mistakes – Contact Center Agent Survey 2021
- Learn more about Balto’s Conversation Excellence Lab
- See Balto in Action – Schedule a Demo