What We’ve Learned by Guiding 135 Million+ Agent Calls – Balto Real-Time Index

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Resources shared during the broadcast:

• Download presentation slides from the webinar broadcast (PDF)
• Report: The Case for the Anti-Script
• Report: Contact Center Attrition – What Agents Want in 2022
• Report: We Surveyed 515 Contact Center Managers about Coaching. Conclusion: It’s Not Working.
• Report: Understanding Agent Mistakes – Contact Center Agent Survey 2021
• Learn more about Balto’s Conversation Excellence Lab
• See Balto in Action – Schedule a Demo