“If you’re looking to partner with Balto, the only question I have is, why haven’t you already?” – Nick Jarman, Credit Control
With Balto’s Real-Time Guidance platform, Credit Control has become one of the top collection agencies for its clients. Don’t take our word for it — check out the full testimonial below.
Improving Compliance Scorecard Metrics
“We have a client that is very strict on their call monitoring and compliance. Every month, we would do call calibrations with our client and we would not always have the greatest of scores on the scorecard. But once we got Balto, after about three to four months we started to not only pass all of our call calibrations, but we ended up tiering out in the top level. As we continue to use it over the last couple of years, it’s just gotten our scorecard higher and higher to where we maintain one of the highest quality compliance metrics in the network.
“But once we got Balto, after about three to four months we started to not only pass all of our call calibrations, but we ended up tiering out in the top level.”
“From our QA scores to our compliance scores to call calibration scorecards, we’ve seen a drastic improvement over the years. Within the first year or so, not using Balto, we would see some of our call calibration scores in the high seventies or so, maybe low eighties. Within the first three to four months of using Balto, we ended up in the high eighties, low nineties. About six to nine months later, we really didn’t see a scorecard below 90% and ended up, some months, at a hundred percent, but always north of 95%.” – Nick Jarman, Credit Control
Better, Faster Training
“[Balto] really helps us treat new hires in a way that they can get on the phones a lot quicker than they would traditionally between a three- to four-week training program. We can have new hires in a classroom for a couple of weeks and they’re learning all of the stuff that they need to learn at a new agency, but they’re also learning Balto as well because once they get out on the phones, they’re going to be on the phones quicker because they’re going to be more comfortable.” – Nick Jarman, Credit Control
Higher Closing Rates for All Agents
“And that just allows everybody to win. It allows the collector to win, it allows the company to win, it allows the client to win, and at the end of the day, it’s a win-win for everybody involved.”
“When looking at closing rates, you’re looking at how many payments you get out of how many right party contacts. New hires, when they would first get onto the floor, we would see a closing rate of somewhere in the low teens. Now, we can expect that to be in the low twenties. For an experienced collector, what we’ve seen is, when they were looking at closing rates in the low twenties, now they’re able to bump that up into the high twenties if not early thirties. And that just allows everybody to win. It allows the collector to win, it allows the company to win, it allows the client to win, and at the end of the day, it’s a win-win for everybody involved.” – Nick Jarman, Credit Control
Great Product at a Great Price
“There are some piecemeal solutions that are out there, but they don’t offer the totality of what Balto offers. And from a price perspective, some of the companies that are trying to get into the market that Balto has cornered, the price point prices them out of the market for what they’re trying to do.” – Nick Jarman, Credit Control
