Help agents use the phrases and questions that convert callers into customers.
Ensure your agents show customers what top-notch service really means.
Prevent cancellations and returns with the best information available.
Drive real business outcomes with Real-Time.
Faster Ramp Time
Higher Close Rate Among New Hires
On G2 from 80+ Reviews
"This is a tool I wish I could have used all along."
"With Balto, we’ve earned additional $50,000 dollars in monthly recurring revenue.”
"Balto is investment protection.”
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
"With real-time, it’s like having a manager at the agents’ desks at all times."
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
"I love Balto, it's my best friend!"