Watch Your Conversion Rates Skyrocket
Help agents use the phrases and questions that convert callers into customers.
- Balto's Win Rate Analysis compares the effectiveness of phrases and shows agents the ones that convert best
- Customizable Playbooks allow instantaneous updates, so agents always have the latest product information
Turn Customers Into Loyal Fans
Ensure your agents show customers what top-notch service really means.
- Balto’s Dynamic Prompts show agents the answers to any possible question your customer could have
- Notifications offer coaching tips live on the call to reinforce best practices
Make Every Sale Stick
Prevent cancellations and returns with the best information available.
- Balto’s Smart Checklists guide agents through the required statements for every call
- Real-Time Coaching alerts managers when a call is going off track
- Real-Time QA scores 100% of calls automatically so you spend less time listening to calls and more time making improvements
“This is how you listen
to a customer”
Drive real business outcomes with Real-Time.
Faster Ramp Time
Higher Close Rate Among New Hires
Here's How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
- The Smart Checklist shows reps key talking points
- Dynamic Prompts show reps phrases and questions when they need them most
- Notifications discourage bad habits
- Live Chat lets agents chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
- Scale ideal conversations to all reps with Balto's Playbook Designer
- Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
- Dig into real-time data with Reporting and QA Scores
Quality Assurance Monitors Quality and Drives Improvement
- Set up scorecards and weighted criteria with Real-Time QA
- Identify what's driving low or high scores with Real-Time Scores
- Measure long-term quality trends and coaching effectiveness with Reports
on G2 from 160+ Reviews
See What Our Customers Have to Say:
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"