Watch Your Conversion Rates Skyrocket

Help agents use the phrases and questions that convert callers into customers.

  • Balto's Win Rate Analysis compares the effectiveness of phrases and shows agents the ones that convert best
  • Customizable Playbooks allow instantaneous updates, so agents always have the latest product information

Turn Customers Into Loyal Fans

Ensure your agents show customers what top-notch service really means.

  • Balto’s Dynamic Prompts show agents the answers to any possible question your customer could have
  • Notifications offer coaching tips live on the call to reinforce best practices

Make Every Sale Stick

Prevent cancellations and returns with the best information available.

  • Balto’s Smart Checklists guide agents through the required statements for every call
  • Real-Time Coaching alerts managers when a call is going off track
  • Real-Time QA scores 100% of calls automatically so you spend less time listening to calls and more time making improvements

“This is how you listen
to a customer”

Drive real business outcomes with Real-Time.



More Conversions



Faster Ramp Time



Higher Close Rate Among New Hires

Break Conversion Records in Just 45 Days

See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports






No-Code Installation



on G2 from 160+ Reviews



Winning 25% More Calls With One Script Change

This sales team won 25% more competitor objections after using Real-Time Guidance to see what wasn’t working and fixing it with the push of a button.

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