More Calls per Rep? Yes, Please

Stop taking reps off the phone for training. Instead, coach them automatically on every call, at scale.

That’s time back to your agents to make more calls. And to take a breather.

  • Balto’s dynamic prompts automatically coach agents in crucial moments
  • Notifications train out bad habits (and reinforce great ones)

Great Service = Fast Handle Times

When reps don’t know the answers, handle times go off the charts. And that’s never good news for your staffing forecast.

  • Dynamic prompts instantly pop-up answers, avoiding holds and transfers
  • Reminders push out product and company updates to every rep

Fully Automate QA

Ditch the spreadsheets, call recordings and spotty QA coverage. It’s time to get 100% visibility into calls without staffing up the QA department.

  • Balto dashboards provide in-depth call analysis in real-time, for every call
  • Post-call analyses surface coaching opportunities to managers and trainers
“Real-Time Guidance allows agents to onboard quicker and supports those who are working from home. All while our management team gains insights that enable continuous improvement in our ongoing training and coaching.”
– Director of Contact Center Operations, Leading P&C Insurance Carrier

National General Insurance Reps Get More Done with Balto

Read how National General Insurance reduced AHT by 53 seconds - allowing reps to take more calls.

See How Balto Has Helped Financial Service Contact Centers Make More Effective Calls

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