More Calls per Rep? Yes, Please
Stop taking reps off the phone for training. Instead, coach them automatically on every call, at scale.
That’s time back to your agents to make more calls. And to take a breather.
- Balto’s dynamic prompts automatically coach agents in crucial moments
- Notifications train out bad habits (and reinforce great ones)
Great Service = Fast Handle Times
When reps don’t know the answers, handle times go off the charts. And that’s never good news for your staffing forecast.
- Dynamic prompts instantly pop-up answers, avoiding holds and transfers
- Reminders push out product and company updates to every rep
Fully Automate QA
Ditch the spreadsheets, call recordings and spotty QA coverage. It’s time to get 100% visibility into calls without staffing up the QA department.
- Balto dashboards provide in-depth call analysis in real-time, for every call
- Post-call analyses surface coaching opportunities to managers and trainers
“Real-Time Guidance allows agents to onboard quicker and supports those who are working from home. All while our management team gains insights that enable continuous improvement in our ongoing training and coaching.”