Download Presentation Slides (PDF) Resources shared during the broadcast: Download presentation slides (PDF) 2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency And Doing More With “Less” The Right Response Every Time: A Foolproof Guide to Training Agents for Escalated Customer Issues How To Engage & Motivate Agents: AMA with Jeff Toister
Fact vs Fiction – What AI in the Contact Center Means for Agents & Managers Time to Read 1 minute Read More Fact vs Fiction – What AI in the Contact Center Means for Agents & Managers
Unlocking Growth: How to Transform Your Contact Center into a Customer Acquisition Dynamo – With Michele Santagata Time to Read 1 minute Read More Unlocking Growth: How to Transform Your Contact Center into a Customer Acquisition Dynamo – With Michele Santagata
Transforming Call Center Quality Assurance – A New Era of Excellence – Featuring Tim Claudin, VP Sales, Balto Time to Read 1 minute Read More Transforming Call Center Quality Assurance – A New Era of Excellence – Featuring Tim Claudin, VP Sales, Balto
The Revolution of AI in the Outbound Call Center – Webinar – Featuring Balto’s CEO, Marc Bernstein & Convoso’s Chief Product Officer, Bobby Hakimi Time to Read 1 minute Read More The Revolution of AI in the Outbound Call Center – Webinar – Featuring Balto’s CEO, Marc Bernstein & Convoso’s Chief Product Officer, Bobby Hakimi
Lee Salz – Skyrocket Your Close Rate With Effective Discovery Time to Read 1 minute Read More Lee Salz – Skyrocket Your Close Rate With Effective Discovery
The Right Response Every Time: A Foolproof Guide to Training Agents for Escalated Customer Issues Time to Read 1 minute Read More The Right Response Every Time: A Foolproof Guide to Training Agents for Escalated Customer Issues
