Resources shared during the broadcast:
- Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023
- Balto’s Real-Time Coaching
- Balto’s Real-Time Notetaker
- Research Report: We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working.
- 2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”
- See Balto in Action – Schedule a Demo