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webinars

Rethinking Call Scripts – Results from Surveying 500+ Contact Center Agents

June 28, 2022

Download Presentation Slides (PDF)

Resources shared during the broadcast:

  • Download presentation slides from the webinar broadcast (PDF)
  • Report: The Case for the Anti-Script
  • Report: Contact Center Attrition – What Agents Want in 2022
  • Report: We Surveyed 515 Contact Center Managers about Coaching. Conclusion: It’s Not Working.
  • Report: Understanding Agent Mistakes – Contact Center Agent Survey 2021
  • Learn more about Balto’s Conversation Excellence Lab
  • Call Center Scripting Software
  • Call Center Script – What is it?
  • See Balto in Action – Schedule a Demo

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How to Identify & Coach on the Most Effective Soft Skills – with Myra Golden

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9 Tips and Tactics to Politely Control Difficult Customer Calls – with Myra Golden

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How to Fix Contact Center Onboarding, According to 400+ Agents and Managers

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  • Why Balto?
    • What You need to know


      Why Balto?
      Our Story
      Our Customers
      Balto vs Competitors

      Balto vs Competitors

      Learn Why Balto is
      the Better Choice
  • Product
    • PRODUCTS


      Product Overview
      Real-Time Guidance
      Real-Time Coaching
      Real-Time QA
      NEW | Real-Time Notetaker
      Balto in Spanish
      Integrations

      Balto Embedded
      in Your CCaaS

      Genesys Integration Logo
      NICE inContact and Balto Integration Logo
      Balto Customer: Ring Central
      See All Integrations
  • Solutions
    • By Use Case


      Sales
      Customer Experience
      Compliance
      Quality Assurance
      Spanish

      By Industry


      Insurance
      Financial Services
      Healthcare
      Collections
      Retail and D2C
      BPO
  • Resources
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      The Balto Real-Time Index
      Blog
      Conversation Excellence Lab
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      Find what you need in the Resource Hub

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