Other Useful Resources: Research Report: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023 Research Report: 3 Ways To Boost Contact Center Efficiency With Agent Training Balto’s Real-Time Guidance Balto’s Real-Time Coaching Balto’s Real-Time Notetaker See Balto in Action – Schedule a Demo
Harness the Power of AI in Contact Centers – Learn how AI-powered solutions will transform guidance, coaching and QA. Time to Read 1 minute Read More Harness the Power of AI in Contact Centers – Learn how AI-powered solutions will transform guidance, coaching and QA.
Navigating the Future of Contact Centers: A Fireside Chat on CX and AI Innovation with Davit Baghdasaryan, CEO @ Krisp and Marc Bernstein, Founder & CEO @ Balto Time to Read 1 minute Read More Navigating the Future of Contact Centers: A Fireside Chat on CX and AI Innovation with Davit Baghdasaryan, CEO @ Krisp and Marc Bernstein, Founder & CEO @ Balto
Separating Fact from Fiction: Real-Talk on the Role of AI in Customer Service – Featuring 8×8’s Justin Robbins & Balto’s Founder and CEO, Marc Bernstein Time to Read 1 minute Read More Separating Fact from Fiction: Real-Talk on the Role of AI in Customer Service – Featuring 8×8’s Justin Robbins & Balto’s Founder and CEO, Marc Bernstein
From the Desktop to the Field; How to Leverage AI from Start to Finish in your Sales Cycle – Featuring Rillavoice’s CEO, Sebastian Jimenez & Balto’s Founder and CEO, Marc Bernstein Time to Read 1 minute Read More From the Desktop to the Field; How to Leverage AI from Start to Finish in your Sales Cycle – Featuring Rillavoice’s CEO, Sebastian Jimenez & Balto’s Founder and CEO, Marc Bernstein
Replacing Customer Surveys with Sentiment Analysis – an Ask Me Anything Session with Jeff Toister Time to Read 1 minute Read More Replacing Customer Surveys with Sentiment Analysis – an Ask Me Anything Session with Jeff Toister
The AI Rush: Turning Today’s AI Frenzy Into Real Customer Insights, featuring Balto Founder & CEO, Marc Bernstein Time to Read 1 minute Read More The AI Rush: Turning Today’s AI Frenzy Into Real Customer Insights, featuring Balto Founder & CEO, Marc Bernstein