Other Useful Resources: Research Report: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023 Research Report: 3 Ways To Boost Contact Center Efficiency With Agent Training Balto’s Real-Time Guidance Balto’s Real-Time Coaching Balto’s Real-Time Notetaker See Balto in Action – Schedule a Demo
QA Automation & Insights: How AI Is Fueling Call Centers Agents Time to Read 2 minutes Read More QA Automation & Insights: How AI Is Fueling Call Centers Agents
Revolutionize Quality Assurance with Balto’s QA Copilot Time to Read 2 minutes Read More Revolutionize Quality Assurance with Balto’s QA Copilot
Artificial Intelligence in the Contact Center: What AI Can and Can’t Do in 2024 Time to Read 1 minute Read More Artificial Intelligence in the Contact Center: What AI Can and Can’t Do in 2024
Balto QA Copilot: Using AI To Improve Conversations – featuring Bradley Metrock & John Walter of the Contact Center AI Association & Balto’s CEO, Marc Bernstein Time to Read 1 minute Read More Balto QA Copilot: Using AI To Improve Conversations – featuring Bradley Metrock & John Walter of the Contact Center AI Association & Balto’s CEO, Marc Bernstein
Harness the Power of AI in Contact Centers – Learn how AI-powered solutions will transform guidance, coaching and QA. Time to Read 1 minute Read More Harness the Power of AI in Contact Centers – Learn how AI-powered solutions will transform guidance, coaching and QA.
Navigating the Future of Contact Centers: A Fireside Chat on CX and AI Innovation with Davit Baghdasaryan, CEO @ Krisp and Marc Bernstein, Founder & CEO @ Balto Time to Read 1 minute Read More Navigating the Future of Contact Centers: A Fireside Chat on CX and AI Innovation with Davit Baghdasaryan, CEO @ Krisp and Marc Bernstein, Founder & CEO @ Balto
