Other Useful Resources: Research Report: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023 Research Report: 3 Ways To Boost Contact Center Efficiency With Agent Training Balto’s Real-Time Guidance Balto’s Real-Time Coaching Balto’s Real-Time Notetaker See Balto in Action – Schedule a Demo
Fact vs Fiction – What AI in the Contact Center Means for Agents & Managers Time to Read 1 minute Read More Fact vs Fiction – What AI in the Contact Center Means for Agents & Managers
Unlocking Growth: How to Transform Your Contact Center into a Customer Acquisition Dynamo – With Michele Santagata Time to Read 1 minute Read More Unlocking Growth: How to Transform Your Contact Center into a Customer Acquisition Dynamo – With Michele Santagata
The Revolution of AI in the Outbound Call Center – Webinar – Featuring Balto’s CEO, Marc Bernstein & Convoso’s Chief Product Officer, Bobby Hakimi Time to Read 1 minute Read More The Revolution of AI in the Outbound Call Center – Webinar – Featuring Balto’s CEO, Marc Bernstein & Convoso’s Chief Product Officer, Bobby Hakimi
Balto’s Conversation Excellence Lab: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI Time to Read 1 minute Read More Balto’s Conversation Excellence Lab: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI
Lee Salz – Skyrocket Your Close Rate With Effective Discovery Time to Read 1 minute Read More Lee Salz – Skyrocket Your Close Rate With Effective Discovery
The Right Response Every Time: A Foolproof Guide to Training Agents for Escalated Customer Issues Time to Read 1 minute Read More The Right Response Every Time: A Foolproof Guide to Training Agents for Escalated Customer Issues
