Balto
Balto is the contact center AI that unites agents with real-time guidance to deliver better conversations and better results. Top-performing contact centers trust Balto to prevent missed sales opportunities, costly compliance mistakes, and poor customer experiences. With over 400 million calls guided and more than 1 billion real-time recommendations delivered, Balto empowers entire contact center teams to move faster and perform better. From analyzing conversation data and preparing coaching packets to scoring calls and taking detailed notes - Balto powers every part of the contact center.
Posts by Balto
Is Your Contact Center Ready for AI? Here’s How to Find Out
AI is transforming contact centers, but not every company is ready to make the leap. Leaders often ask, “How do we know if AI will work for us?” The truth is, AI isn’t a magic wand—it’s a powerful tool that works best when built on a strong foundation. Before you invest in AI, take a
The AI Partner You Choose Today Will Define Your Success Tomorrow
This guide will help you cut through the noise and choose an AI vendor that can deliver real impact—not just flashy features. Read More.
Balto's Real-Time Speech Recognition: Cutting-Edge Technology, Real Results
In the fast-paced world of customer service, every second counts. When your agents are juggling calls and solving problems, they need tools that work just as hard as they do. That’s where Balto’s Real-Time Automatic Speech Recognition (ASR) comes in, offering unparalleled speed, accuracy, and adaptability to empower contact centers to deliver world-class customer experiences.
The Coming Wave of Fully Capable AI Virtual Agents – Are You Ready?
AI-powered virtual agents are transforming contact centers. In 2 years, AI will handle conversations as effectively than human agents. Read More.
2025 Open Enrollment Landscape: Predictions for Medicare Sales
The 2025 Medicare Open Enrollment Period will bring sweeping changes. With advancements in technology, evolving regulations, and rising competition, sales teams and carriers need to adapt quickly. Read More.
Contact Center Trends: What to Expect from AI in 2025
If 2024 was the year of exploration, 2025 will be the year of real adoption for AI in contact centers. Read More.
Conversational AI: Everything You Need to Know for Your Contact Center
Customer expectations are higher than ever. Conversational AI can help modern contact centers meet those demands. Read More.
How Contact Centers Are Using LLMs to Get Better Insights—and a Bigger Seat at the Table
Large language models are making contact centers an essential part of a company's strategic conversation. Read More.
Contact Centers: The Perfect Place to Introduce AI to a Company?
The contact center is a hidden gem for companies—perfectly set up to pave the way for introducing AI across the entire organization. Read More.
How AI is Powering, Not (Completely) Replacing, Contact Center Agents
AI isn't just about automating people. It’s about powering them to be more efficient and more human in how they serve your customers. Read More.
Six Expert Insights: How AI Will Shape the Future of Home Services
AI and automation are transforming home services contact centers. Businesses can stay ahead by blending efficiency with empathy. Read More.
Agents or AI? Why the future of contact centers needs both to thrive
Automation can’t replace what human agents bring to tough, emotionally charged conversations—those with the highest ROI. Read More.
2025 Predictions: AI Voice Bots are the New Normal
If you're running a contact center, 2025 is going to look very different for AI Voice Bots, and the time to start adopting is now. Read More.
Call Center Quality Assurance: 8 Common Challenges and How to Overcome Them
Discover essential call center quality assurance best practices and learn how to overcome 8 common challenges. Improve customer satisfaction and agent performance with proven QA solutions. Read More.
5 Coaching Tips for Effective Sales Calls
Even the best plans for sales calls can fall short without the right tools to support them. Check out these 5 tips from Balto. Read More.
Balto Logs 300 Million Conversations Guided in Real-Time
Balto has announced that it has reached the milestone of 300 million conversations guided in real-time. Read More.
Balto Named 2024 CRM Top 100 Company for Customer Service
Balto, the first company to provide real-time guidance to contact centers, has been named a Top 100 Company for Customer Service. Read More
Balto Named Automation Solution of the Year 2024 at CCW Excellence Awards
Balto has been named the Automation Solution of the Year at this year’s CCW Excellence Awards. Read More.
10 Real and Practical Ways Contact Center Leaders Use Generative AI
Here are 10 real and practical ways that contact center leaders are using BaltoGPT’s generative AI in their contact center today. Read More.
3 Ways Leaders Are Using Generative AI to Transform Their Contact Center
BaltoGPT excels at identifying coaching moments, uncovering new best practices, and ensuring compliance. Read More.
Three Tips to Transform Your Contact Center into a Customer Acquisition Machine
Every contact center has the capability to add value to their company through customer acquisition. See how with these three easy steps. Read More.
Balto’s Real-Time Notetaker Summarizes One Million Calls With Groundbreaking Generative AI
Balto uses best-in-class generative AI models to automatically summarize 100% of agent calls St. Louis – Balto, the first company to provide real-time guidance for contact centers, has announced that it has reached the milestone of 1 million conversations summarized with its Real-Time Notetaker product. “This is a huge achievement,” says Balto’s Vice President of
What is Call Center Compliance and Why You Can’t Ignore It
Check out this guide on call center compliance, its importance for your organization, and how to integrate it into your culture and policies.
Five Considerations Before Implementing Contact Center AI Solutions
Contact center AI solutions aren't new, but any teams rushing to implement them now should check out these considerations first. Read More.
How to Use Conversation Analytics for Better Customer Insights
With conversation analytics, gain deeper insights into customers' intent and behaviors, so you can make data-driven decisions. Read More.
Balto Joins 8×8 Technology Partner Ecosystem to Support Exceptional AI Experiences
Balto has joined the new 8x8 Technology Partner Ecosystem to provide enhanced customer experiences with AI-driven capabilities. Read More.
Balto Releases Q2 ’23 Edition of Real-Time Index, Highlighting 200M+ Call Trends by Industry and Use Case
Balto's Conversation Excellence Lab has released a new update to the Balto Real-Time Index for Q2 2023. Read More.
How to Prepare Your Contact Center for Widespread Adoption of AI and Automation
Will human agents be replaced by AI? Prepare your contact center for an AI-powered future by implementing new strategies now. Read More.
How to Engage and Motivate Contact Center Agents
Jeff Toister teamed up with Balto to chat about agent engagement, motivation, and customer experience. Read More.
Balto Hits Milestone of 200 Million Conversations Guided in Real-Time
Balto has announced that it has reached the milestone of 200 million conversations guided in real-time. Read More.
Doing More With Less is Actually a Good Thing for Your Contact Center
Doing more with less is tough. Here are three ideas that can help your team reach more customers with less resources. Read More.
What is Automated Quality Management (AQM) for Contact Centers?
Automated Quality Management (AQM) automates the quality management process with artificial intelligence and machine learning. Read More.
Automating After-Call Work: How to Increase Agent Efficiency with Real-Time Notetaker
Balto’s Real-Time Notetaker is designed to quickly and accurately automate after-call work and increase agent efficiency. Read More.
Why Are Agents Who Use Balto 10% Happier at Work?
Balto’s Real-Time Guidance keeps agents happier at work. See the data to prove it and how you can take advantage of the same benefits. Read More.
Simplifying the Contact Center Agent Experience Starts with Observation
If we listen to and observe our contact center agents, they will remain in the job longer and take better care of our customers. Read More.
Why 61% of Successful Agents Use Call Coaching Software
Call coaching software isn't just for new agents. See why tenured agents use coaching software to stay successful. Read More.
Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
Balto has launched Beacon, the latest real-time capability to benefit agents with crowd-sourced and tested real-time recommendations.