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How AI Already Impacts Our Lives in Unforeseen Ways

Technology moves quickly. Every single day, new advancements are being made in computer science, engineering, and similar fields. One of the most rapidly expanding fields is that of artificial intelligence (AI). The goal of AI is to enable technology to complete tasks that previously required human intelligence, and to get computers to “think” in creative…

AI robot using computer to chat with customer. Concept of chat bot service providing help and smart information in social media and e-commerce application. 3D rendering illustration.

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How AI Already Impacts Our Lives in Unforeseen Ways

Close-up of a human’s hand reaching to press a chatbot icon on a blue, digital sign reading, “Natural Language Processing” and “NLP”.

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Natural Language Processing: How Machines Are Getting Better at Human Language

Balto Named a Gartner Cool Vender in CRM Customer Service and Support graphic

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Balto Named a Gartner Cool Vendor in CRM Customer Service and Support

How three sales teams leveled up with Real-Time Guidance Graphic

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How Three Sales Teams Leveled Up With Real-Time Guidance

The 30% Myth: A Hot Take on Close Rate graphic

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The 30% Myth: A Hot Take on Close Rates

Why Sales Leader Shouldn't Be Worried About the Biggest Mistakes Graphic

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Why Sales Leaders Shouldn’t Be Worried About The Biggest Mistakes

Why Your Insurance Agents Don't Sell as Much as They Could Graphic

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Why Your Insurance Agents Don’t Sell As Much As They Could

5 reasons why your sales force should always be closing graphic

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5 Reasons Why Your Sales Force Should Always Be Closing

A row of call center phone operators sitting in a row, working at computers while wearing headsets.

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How To Empathize With Customers Over the Phone

A closeup of a call representative’s smile behind their headset.

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First Call Resolution: How To Measure, Evaluate, and Improve FCR in Your Contact Center