Balto Blog
Create An Effective Call Quality Monitoring Checklists
Does your team have room to improve in the area of call quality? Regardless of how well-trained they are and the quality assurance steps you take, there is always room for development and improvement.Creating a call quality monitoring checklist is an essential first step toward achieving excellence and achieving superior results with each call. A call quality monitoring checklist establishes expectations for your front-line agents as well as their supervisors. By analyzing call center data, you can measure performance in each area.
