Call Center Software Helps Agents Say the Right Thing On Every Call

Balto shows agents the best things to say,
automatically scores 100% of calls, and alerts managers for coaching moments, in real-time.


Randy Clapp, CRO, Advantage Communications

Increase in CSAT

Faster Ramp Time

Faster Customer Service

Explore the Real-Time
Guidance Platform

Optimize your contact center scripts with software that uses the power of artificial intelligence

Call Center Software

If your call center is not delivering the value that you expect, call center software may be the answer. The idea of call center software is to bring automated solutions to the world of call centers, thereby enhancing your representatives’ ability to meet and exceed customer expectations. With the right software, your team can better support your customers as well as find the solutions needed faster and easier than by doing it manually. Top call center software makes the management of call centers easier by providing features such as quality assurance, call tracking, recording, and scoring. The best call center software also increases conversion rates and combines the best of both worlds between humanity and AI. Your customers don’t want to talk to robots, but your representatives may not know every answer instantly. That’s where an effective call center script comes in handy. With call center software like Balto, your agents are equipped with a powerful tool to help them know exactly what to say and remain 100% compliant.

Balto includes a host of unique and effective features, including Real-Time Guidance. Real-Time Guidance means that your agents will always have an ally with them on every call who can give them the advice they need to make the call a success. In those important sales moments, you need an agent who can sell as well as the best. There are only two ways to achieve that. First, you could make sure that every agent you bring in receives top-quality training as well as hands-on practice to ensure that they possess the skills they need to succeed. However, doing this process over and over again with every agent is not only time-consuming but also very costly. With Balto, even your newest agents will get the live recommendations they need to make every call a win. If you’re interested in optimizing your call center’s performance, consider investing in software that can help you deliver better service to your customers, every time.

Call Center Solutions

We’ve gone through, at a high level, some of the call center solutions that you should look for when trying to decide on call center software. There are a number of different kinds of call center solutions that you could choose. For instance, there is outbound call center software and inbound call center software. As their name suggests, the former facilitates inbound calls (often inquiries or requests for support) while the latter enhances outbound calls (usually reaching out to prospective customers). Both are crucially important. Some software enhances all calls whether they are going in or going out. The best call center solutions will also give you valuable insights, statistics, and data that can be used to improve your performance further and enhance your conversion rates.

The bottom line is that the humble call center is still one of the most important aspects of your business. It’s your main, human connection to your customers. Research shows that most customers prefer the opportunity to speak to a human being over using chat or email services. However, they still want their problem solved. That’s why it’s not enough just to staff your call center with nice, well-spoken employees. Investing in a call center solution like Balto can give your call center a huge number of benefits.

Call Center Software Comparison

The best cloud call center software can be found by simply comparing its features. For example, the cloud-based contact center software you get from Balto provides you with three separate products in one neat package. First, you get Real-Time Guidance which we have already discussed to a certain extent. This feature allows you to let artificial intelligence support your agents and help them to follow best practices live on every call. The second element is Real-Time Coaching. Real-Time Coaching is software that carefully listens to your agents’ calls and notifies managers in real-time with coaching and feedback opportunities. Real-Time Coaching improves your already existing call center coaching guide.

With Balto, call center management doesn’t have to find out about a problem later; they get notified as it happens, giving them the opportunity to bring about a swift resolution. The third feature in this call center software comparison is Real-Time QA. The key features of this element are the customizable scorecards that allow you to instantly score all of your calls and get a much better idea of exactly how well your team is performing, including spotting areas for improvement. If you’re interested in learning more about call center software features, there are many call center software lists that are available on the web.

Virtual Call Center Software

You may be wondering, what is a virtual call center? A virtual call center is one in which the agents are usually geographically distributed (frequently working at home). Software enables this collaboration and ensures its success. The best virtual call center software is intuitively designed as well as made for both agents and managers. That’s why Balto features both an Agent app and a Manager cloud app.

We recognize that the needs and goals of agents are different from managers, which is why we’ve designed specific features to assist each. In the Agent app, agents will receive the real-time guidance they need to perform well in every conversation with a customer. Additionally, they’ll also get live guidance in terms of how to remain legally compliant with whatever regulations impact your industry. The Manager app from Balto is a virtual call app that lets managers get the information they need to understand exactly how their agents are performing. Furthermore, the software notifies managers of intervention opportunities in the event of any issues arising. A virtual call center for small business is a great idea because technology enables scalability. Make it easier for your business to grow by using virtual call center software to support your call center.

Call Center Software Open Source

If learning all this about how call center software works and can make your life easier has inspired you to go out and find a call center software download, you should be warned. Not all call center software is created equal. Before you go ahead and just use a call center software download for pc link, ensure that the product is from a reputable company and includes features that will actually benefit your business and your call center. You may be tempted to just search for “call center software open source,” but that is most likely not the best way to find great call center software. When it comes to call center software, you tend to get what you pay for. If you pay nothing, well… you won’t get much. Cheap call center software can just create more headaches than solutions. We recommend going with a trusted name in call center software like Balto. With Balto’s long list of effective solutions and features, your call center is far more likely to deliver the performance you have always hoped for.

Call Center Software For Small Business

When it comes to the call center software for the small business market, you’re going to be hard-pressed to find a better solution than Balto. We are one of the best call center services for small businesses because our service is entirely cloud-based. This makes it easy to use with a small or large team, anywhere in the world. Have a remote team with members in disparate locations? No problem. Looking for a solution that has the capability to grow as your business grows? You’ve come to the right place. Balto is not a free call centre software for small business. However, we may just be the best call center software for small businesses. When it comes to virtual call center for small business options, our service provides more features and has a proven track record of success. Our customers have seen huge increases in sales, ramp times, and conversion rates. 

Call Center Software Companies

There are many different call center software companies that businesses have come to trust and rely on. The best part about Balto is that it integrates seamlessly with the phone systems you have come to rely on. For instance, our solution is compatible with the Cisco call center software. We are also one of the best pieces of call center software for Salesforce. These integrations mean that whatever your preferred call center company, Balto can work with it. Not only that, but if you work with a cloud-based phone system that we don’t already have an integration for, we’ll build a new one in 60 days or less. It’s important to understand that Balto is not a full-service call center solution. We will not replace the phone systems that you already use, but we will enhance what you are able to do with those current systems. Balto is one of the easiest call center software solutions to deploy as it requires hardly anything from you or your agents. Just let us analyze your use case, set everything up correctly, verify Balto works with your system, and then we’ll show your agents how to get the most out of Balto. At that point, you’re ready to go. Experience the difference Balto can make for your call center today!

Call Center Compliance | Sales Coaching | Contact Center Software | Call Center Management| Customer Service Skills | Call Center Scripting Software | Conversation Intelligence