Help Agents Say the Right Thing on Every Single Call

Balto shows agents the best things to say, automatically scores 100% of calls, and alerts managers for coaching moments in real-time.

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The New Way of Getting Conversations Right

Start improving conversations when it matters most: In the moment. Get more sales and happier customers in just 45 days with Real-Time Guidance.

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26

%

Increase in Sales

25

%

Increase in CSAT

75

%

Faster Ramp Time

53

sec

Lower AHT

Three Products, One Goal: Excellent Conversations

Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.

Real-Time Guidance

Show agents what to say, measure what’s working, and scale it instantly. See how the world's leading companies use Real-Time Guidance to move their organizations forward.

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A Balto product screenshot

Real-Time Coaching

Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.

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A Balto product screenshot

Real-Time QA

Effortlessly score 100% of calls and quickly identify where conversations go wrong. Put an end to random sampling and hours spent manually scoring calls.

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A Balto product screenshot

See What Our Customers Have to Say:

Break Records in Just 45 Days

See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Welcome to Conversation Excellence

Welcome to a world where excellent sales and service conversations are at the tip of your fingers.

Why Real-Time

Before Balto

  • Find mistakes after the call is lost
  • Lose calls despite tons of coaching
  • No way to put all your insights into practice

After Balto

  • Prevent mistakes before they happen
  • Deliver excellent conversations every time
  • Scale insights at the push of a button

100

+

Balto Customers

75

M

Calls Guided in Real-Time

4.7

stars

on G2 from 80+ Reviews

185

M

Delivered Real-Time Recommendations

Scale Excellent Conversations with Balto

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