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What We’ve Learned By Guiding 200M+ Calls – Contact Center Trends & Insight

July 6, 2023

Download Presentation Slides (PDF)

Resources shared during the broadcast:

  • Download presentation slides (PDF)
  • How to Recession-Proof Your Contact Center, According to 360+ Executives
  • How To Engage & Motivate Agents: AMA with Jeff Toister

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Justin Robbins – How To Deliver Ridiculous Value With Your Customer Service Team

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Five Considerations Before You Implement AI In Your Contact Center with Blair Pleasant

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How to Engage & Motivate Agents: AMA with Jeff Toister

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How 400+ Leaders Are Improving Contact Center Efficiency

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  • Why Balto?
    • What You need to know


      Why Balto?
      Our Customers
      Balto vs Competitors

      Balto vs Competitors

      Learn Why Balto is
      the Better Choice
  • Product
    • PRODUCTS


      Product Overview
      Real-Time Guidance
      Real-Time Coaching
      Real-Time QA
      NEW | Real-Time Notetaker
      Integrations

      Balto Embedded
      in Your CCaaS

      Genesys Integration Logo
      NICE inContact and Balto Integration Logo
      Balto Customer: Ring Central
      See All Integrations
  • Solutions
    • By Use Case


      Sales
      Customer Experience
      Compliance
      Quality Assurance
      Spanish

      By Industry


      Insurance
      Financial Services
      Healthcare
      Collections
      Retail and D2C
      BPO
  • Resources
    • All Resources


      The Balto Real-Time Index
      Blog
      Conversation Excellence Lab
      Partners
      Resource Hub

      Find what you need in the Resource Hub

      Articles

      Case Studies

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