Balto Blog
Enhancing Human Communication with AI: How It’s Done and Why It Matters
AI cannot and should not replace humans in contact centers, but it can help optimize human conversations — here’s how.
Enhancing Human Communication with AI: How It’s Done and Why It Matters
Ways AI Uncovers Opportunities for Retailers
6 Things All Successful Sales Calls Have in Common
Balto COO Chris Kontes Talks Challenges, Company Culture, and the Future
How to Ensure Top-Performing Agents Are Recognized
One and Done: How to Effectively Coach Agents the First Time
Balto Leads the Contact Center Market in Real-Time Guidance with 150+ Customers
3 Crucial Soft Skills for Contact Center Coaching and Leadership
Why Contact Centers Must Create a Company Culture That Nurtures Agent Independence
