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Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity

Visit the Talkdesk website to watch the on-demand recording. St. Louis, MO — Balto, the #1 real-time guidance platform for contact centers, won first place in the May 2022 Talkdesk Digital Showdown, a semi-annual competition run by Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies. The fast-paced event brings together six Talkdesk partners…

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Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity

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Fix-It Friday: Onboarding Agents Takes Too Long

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Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks

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KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers

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Lazy AI in the Contact Center Part 1: How Sales Outcomes Suffer

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Balto Joins Talkdesk AppConnect Marketplace

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Challenge Old Ideas, Solve Problems: Sales Tips from Rob Westervelt

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Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition

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Fix-It Friday: How Can I Encourage Agents to Stay on Script?

Thumbnail image for KPI - Measuring and Improving QA Scores in Contact Centers

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KPI Series: Measuring and Improving QA Scores in Contact Centers