Articles

Maximizing Deals: How Sales Call Recording Boosts Revenue

Maria Edington

Here’s the hard truth: most sales calls don’t really result in a closed deal.  If we had to make a list of reasons why your prospect didn’t consider your offering, ineffective coaching and lack of personalization would claim the top spots. Sales call recording solutions provide you with the insights you need to highlight problems…

    Maximizing Deals: How Sales Call Recording Boosts Revenue

    Maria Edington

    Read More

    What is Call Center Compliance and Why You Can’t Ignore It

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More

    Five Considerations Before Implementing Contact Center AI Solutions

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More
    Thumbnail for Conversation Analytics blog post

    How to Use Conversation Analytics for Better Customer Insights

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More

    How to Prepare Your Contact Center for Widespread Adoption of AI and Automation

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More

    Doing More With Less is Actually a Good Thing for Your Contact Center

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More
    What is contact center ai? Balto.ai Blog

    What Is Contact Center AI?

    Maria Edington

    Read More

    Simplifying the Contact Center Agent Experience Starts with Observation

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More
    Balto Logo

    2023 Trends: Automation in the Healthcare Contact Center

    Maria Edington

    Read More

    Top Contact Center Trends for 2023

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More
    Soft Skills for Contact Center Coaching Leadership Balto Graphic

    How to Improve Call Center Productivity

    Maria Edington

    Read More
    Best Call Center Software for Healthcare article title

    Best Call Center Software for Healthcare

    Maria Edington

    Read More

Liked What You Read? See Balto in Action.

Balto helps leading contact centers turn insights into outcomes—in real time. Book a live demo to discover how our AI powers better conversations, coaching, and conversions.