Articles Archives - Page 3 of 8 - Balto

Balto Articles

post

KPI Series: How to Measure CSAT and How to Improve Your CSAT Scores

We’re exploring some of the KPIs that high-performing contact centers measure regularly for quality assurance and ensuring customer satisfaction. In this blog post, we’ll focus on CSAT, why it is important, and steps you can take to improve your CSAT scores. What Is CSAT and What Does It Measure? Customer Satisfaction (CSAT) is a customer…

KPI Series - CSAT Scores graphic

post

KPI Series: How to Measure CSAT and How to Improve Your CSAT Scores

KPI Series - Reducing Contact Center Agent Ramp Time Graphic

post

KPI Series: Reducing Contact Center Agent Ramp Time

One No Closer to a Yes: Sales Tips from Carlos Ribera Zankiz graphic

post

One No Closer to a Yes: Sales Tips from Carlos Ribera Zankiz

Balto Fix It Friday Graphic

post

Fix-It Friday: How Can I Stop Re-Coaching Agents?

KPI Series Average Handle Time Balto Graphic

post

KPI Series: Reduce Your Average Handle Time (AHT)

Enhancing Human Communication with AI Balto Graphic

post

Enhancing Human Communication with AI: How It’s Done and Why It Matters

Balto AI Uncovers Opportunities for Retailers Graphic

post

Ways AI Uncovers Opportunities for Retailers

Challenges Women Face in the Contact Center Balto Graphic

post

Tips to Narrow the Wage Gap in the Contact Center

6 Things Successful Sales Calls Have in Common Balto Graphic

post

6 Things All Successful Sales Calls Have in Common

How to Ensure Top-Performing Agents are Recognized Balto Graphic

post

How to Ensure Top-Performing Agents Are Recognized