Balto Articles
Fix-It Friday: How Can I Stop Re-Coaching Agents?
Every other Friday, Balto will discuss a challenge to contact center leaders in our Fix-It Friday Series. This week, we tackle re-coaching.
Fix-It Friday: How Can I Stop Re-Coaching Agents?
KPI Series: How to Reduce Your Call Center Average Handle Time
Enhancing Human Communication with AI: How It’s Done and Why It Matters
Ways AI Uncovers Opportunities for Retailers
6 Things All Successful Sales Calls Have in Common
How to Ensure Top-Performing Agents Are Recognized
One and Done: How to Effectively Coach Agents the First Time
3 Crucial Soft Skills for Contact Center Coaching and Leadership
Why Contact Centers Must Create a Company Culture That Nurtures Agent Independence
