AI robot using computer to chat with customer. Concept of chat bot service providing help and smart information in social media and e-commerce application. 3D rendering illustration.

post

Examples of AI in Everyday Life: The Unforeseen Impact on Society
Read More
Young employee working with a headset and accompanied by her team

post

Tips for Building Rapport With Any Customer
Read More
A headset sits on top of a computer keyboard.

post

How To Identify and Overcome Unconscious Bias in Customer Service
Read More
A graphic of a human and robot shaking hands, both dressed in professional clothing.

post

Is AI Replacing Human Jobs in Customer Service?
Read More
Close-up of a robotic hand pressing a key on a laptop.

post

Business Guide To Scaling Sales With Tech Solutions
Read More
Close-up of a human’s hand reaching to press a chatbot icon on a blue, digital sign reading, “Natural Language Processing” and “NLP”.

post

Natural Language Processing: How Machines Are Getting Better at Human Language
Read More
A row of call center phone operators sitting in a row, working at computers while wearing headsets.

post

How To Empathize With Customers Over the Phone
Read More
A closeup of a call representative’s smile behind their headset.

post

First Call Resolution: How To Measure, Evaluate, and Improve FCR in Your Contact Center
Read More
A row of call center representatives smile as they use their computers and speak to customers over their headsets.

post

The Newest Call Center Technologies and Future Trends
Read More
A call center employee seated at a desk wearing a headset, while receiving coaching from a manager standing next to the desk.

post

Using Speech Analytics for Call Coaching in Real-Time
Read More